Associate, Application Administration

Associate, Application Administration

The Inter-Industry Conference on Auto Collision Repair (I-CAR) is a growing, not-for-profit organization, headquartered in Hoffman Estates, Illinois, serving the automotive collision repair industry globally. The organization was established by representatives of the collision repair, automotive, and insurance industries in 1979 and has doubled its revenue over the last six years. Today, the I-CAR brand is stronger than it has been in 40 years of operation and has gained a worldwide reputation. There is momentum and excitement among its committed workforce, instructors and volunteers to continue to help the organization grow and expand its breadth of reach and scale. I-CAR leadership believes that the future of the organization will be importantly influenced by its continuing innovation and relevance of its products, technical programs and services.

Job Summary: The Application Administrator will work as part of the team dedicated to ensuring that we are maximizing efficiency and capitalizing on the full features and benefits of the system based on the various user group needs. We are seeking someone with excellent technical and communication skills who can interface directly with internal stakeholders to understand their needs in order to administer and enhance the system accordingly. The Administrator will perform basic updates, such as add/delete users, and adding basic custom fields. Primary responsibilities include, but are not limited to, the following.

Responsibilities

• Create and Manage Changes to the System – Proactively seek out and identify needed system changes. Proactively gather feedback from users. Manage system changes without interruption to the user. Working in cooperation with the Learning Management System (LMS) administrator, maintain and support the data exchange process between Salesforce and the LMS. Provide support functions as needed.
• Maintain System, Security and Integrity – Map salesforce.com hierarchy and territories in response to personnel changes. Reassign Accounts, Contacts, and Opportunities in response to personnel changes. Maintain security including sharing rules and security levels. Design, create and maintain user roles, profiles and hierarchies. Monitor application storage usage and archive data as needed.
• Process Creation, Documentation and Maintenance – Develop process documentation and field maps. Create new processes and associated reporting.
• Data Quality, Migration and Maintenance – Assist with migration from older systems/processes into Salesforce.com. Monitor neglected Leads, Opportunities, Accounts, and Contacts as appropriate. Import data as appropriate. Monitor and manage exception logs for back end system integration with Salesforce. Manage duplicate records. Monitor and improve data quality. Ensure data integrity by merging duplicate Leads, Contacts, and Accounts; performing mass uploads and updates of data as required; Removing unnecessary fields and data; ensuring screens, fields and workflow have accurate names and reflect current workflow.
• Report and Dashboard Creation and Maintenance – Create and maintain dashboards. Build and manage report folders for reps to improve sales efficiency.

Skills and Aptitudes: Demonstrates considerable knowledge and understanding of job duties, equipment and appropriate work methods. Is able to perform a wide variety of job-related tasks. Applies knowledge and skills to produce high-quality work. Completes assignments in a thorough and accurate manner. Uses sound judgment when necessary to reassess projects when unforeseen situations arise. Is a subject matter expert.

A system administrator needs a solid understanding of the organization's business. They must have solid salesforce.com skills and ideally, understand the general concepts of Customer Relationship Management (CRM).

Experience and Education: 1 to 3 years of Salesforce administration experience Knowledge of the standard capabilities of Salesforce and have successfully Expanded Salesforce capabilities using declarative tools (Flows, custom objects, automation) and integrations; working knowledge of Apex preferred • Experience using standard reporting tools including standard salesforce.com reporting functionality Salesforce.com Administrator certification is required Minimum expectation of a Bachelors degree OR equivalent education/experience

EEO Statement: I-CAR is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, protected veteran status, or any other characteristic protected under federal, state or local law, where applicable. Those with criminal histories will be considered in a manner consistent with applicable state and local laws.