Operations Supervisor

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Position Summary An Operations Supervisor is a key leader supporting the CVS Store Management team in planning and driving store execution and performance while building consumer loyalty to CVS/pharmacy through a focus on excellent customer service. When there is no manager onsite, the Operations Supervisor leads the store and supervisory staff, ensures that store operations run smoothly, and is responsible for ensuring the completion of all opening and closing procedures. Essential Functions Work effectively with store management and store crews. Supervise the store’s crew through assigning, directing and following up of all activities. Effectively communicate information both to and from store management and crews. Assist customers with their questions, problems and complaints. Promote CVS customer service culture (greet, offer help, and thank). Handle all customer relations issues in accordance with company policy and promote a positive shopping experience for all CVS customers. Provide colleagues personalized customer service feedback and coaching (e.g., myImpact coaching; myCustomer feedback; personal observations). Maintain customer/patient confidentiality. Price merchandise. Stock shelves. Support the planning, execution, display, signage and inventory of weekly, promotional, and seasonal merchandise. Support the planning, execution, display and maintenance of off‑shelf merchandise. Required Qualifications Deductive reasoning ability, analytical skills and computer skills. Advanced communication skills, supervision and influencing skills. Ability to work a full‑time flexible schedule, including some early morning, overnight and weekend shifts, to work overtime as needed, and to respond to urgent issues at the store when they arise. Preferred Qualifications Experience as a retail supervisor. Education High School Diploma or Equivalent (Preferred but not required). Anticipated Weekly Hours 40 hours per week. Time Type Full time. Pay Range $16.50 - $24.00 per hour. This range represents the base hourly rate or base annual full‑time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. Benefits Full‑time employees are eligible for a comprehensive benefits package designed to support physical, emotional and financial wellbeing of themselves and their families. Benefits include medical, dental, vision coverage, paid time off, retirement savings options, wellness programs and other resources based on eligibility. EEO Statement Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws. #J-18808-Ljbffr