Cashier

Job Description

Job Description

Description:

About Our Organization: The historic Fulton Theatre, built in 1852, is a professional regional theatre company housed in a National Historic Landmark building located in downtown Lancaster, Pennsylvania. The Fulton’s mission is to create and produce exceptional theatre that moves the collective soul of our community and honors our national historic landmark. 

Since its inception, some of the brightest stars of theatre, music and film have appeared on its stage. Today, Fulton Theatre produces a mix of comedies, dramas and musicals, employing the talents of professional directors, designers, playwrights from across the country. The Fulton also offers classes for children, teens and adults as well as numerous community engagement programs across the region.

Job Summary

The Cashier plays a central role in welcoming patrons and delivering an exceptional guest experience. In this multi-functional position, you will operate point-of-sale (POS) systems across the concessions bar and theater gift shop. The ideal candidate is friendly, detail-oriented, adaptable in fast-paced rush periods, and dependable in cash handling and inventory control. 

This is a part-time, hourly, non-exempt tipped position.

Key Responsibilities Include

• Use Point of Sale system to efficiently ring up customer purchases of beverages, snacks and gift shop items, providing proper receipt delivery and accurate change calculation during peak rush windows.
• Reconcile the cash drawer at the end of each shift, and accounting for and splitting tips per company policy.
• Diligently check government-issued photo identification to verify patrons meet the legal drinking age before serving alcoholic beverages.
• Comply strictly with PA/local liquor laws and company responsible beverage service guidelines
• Maintain cleanliness, sanitization, and organization of the bar, beverage stations and preparation areas before, during, and after intermissions.
• Assist with restocking shelves and displays; ensure merchandise is neat, well-organized, and clearly priced.
• Monitor inventory and track stock levels; report needs to the bar manager.

Qualifications and Skills

• Prior experience in cash handling, customer service, or hospitality (theater or live entertainment venue experience is a plus)
• Ability to obtain or possess an active RAMP Server/Seller Training certification (Responsible Alcohol Management Program)
• Experience working with point-of-sales systems, such as Square
• Strong analytical and problem-solving skills
• Excellent communication and interpersonal skills
• Ability to work in a fast-paced environment
• Must be able to work flexible hours including evenings and weekends aligned with our performance schedule.

Physical Demands

• Ability to stand and walk for extended periods (up to 4 hours)
• Frequent bending, reaching, stooping, and lifting boxes up to 50 pounds
• Ability to work comfortably in a lively, moderately loud environment during pre-show and intermission rushes.

Note: This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.

EEO Statement: Fulton Theatre employees are protected by federal laws, Presidential Executive Orders and other laws designed to protect employees from discrimination on the basis of race, religion, color, sex (including pregnancy and gender identity), sexual orientation, parental status, national origin, age, disability, family medical history or genetic information, political affiliation, military service or any other non-merit-based factor.  These protections extend to all management practices and decisions, including recruitment and hiring practices, appraisal systems, promotions and training and career development programs. 

Fulton Theatre employees are also protected against retaliation.  Consistent with federal laws, acts of retaliation against an employee who engages in a protected activity, whistle blowing, or the exercise of an appeal or grievance right provided by law will not be tolerated.  Fulton Theatre managers and supervisors are also reminded of their responsibility to prevent, document and promptly correct harassing conduct in the workplace.