Sales Associate
Charlotte Tire Pros
Benefits:
Opportunity for advancement
Training & development
Competitive salary
Employee discounts
Company Overview
At Tire City we value each employee and encourage growth. We provide a fun and friendly work environment along with excellent training and development, competitive compensation, and top-tier benefits. Start your exciting new career with a strong and stable company.
Benefits and Perks
Excellent Training and Development
Competitive Compensation
Friendly Work Environment
Top Tier Benefits
Job Summary
The Sales Associate is responsible for providing outstanding customer service to customers by selling tires and automotive service, road hazard, recommended services, benefits and product features, creating long-term loyalty bonds with customers; driving sales and profitability of the store, communicating and managing repair orders and maintaining a clean and well merchandised store.
Fast-paced, high volume retail environment with growth and career opportunities.
Responsibilities
Promptly meets and greets customers
Answers phone and schedules appointments with customers
Determines the nature of customer problems; May make road test or visually inspect the vehicle
Creates Repair Order Request (ROR) detailing service to be performed or merchandise to be sold
Explains warranties, options, pricing, etc. to the customer
Obtains customer approval for service before delivering order to service personnel
Reviews completed repairs or services performed with customers and collects payment
Desired Qualifications
High School graduate or comparable vocational training
Knowledge of computerized sales and marketing software
Knowledge of auto/truck tire, lubrication and maintenance issues
Experience using Mitchell Repair, Activant, All-Data and vehicle service manuals to research and determine the resolution of malfunctions
2+ years experience in a retail environment, preferably auto/truck tire, lubrication and maintenance
Retail customer service and customer relations experience
Preferred Experience
3+ years experience as a Sales Associate in an auto repair store, auto dealership or comparable professional environment
Tire Manufacturer Sales Skills certification a plus
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Tire Pros Corporate.
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