Staff Research Scientist

Company DescriptionIt all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500 work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.Join us to put AI to work for people.Job DescriptionAs a StaffResearcher,youwillworkonresearchquestionsthatmostAIlabssimplydo not haveaccessto.ServiceNowAIResearchischarteredtobuildthe future ofenterpriseagenticAI,froma rarevantagepoint:weseehow agentsactuallybehave,insidecomplexenterpriseenvironments, atscale.Youwillcontributetoresearchinitiatives on how agentsaccumulateandreusetacitknowledge,learnandimprovecontinuously, and ontheirresilience,theirsafety, and theprivacyof the datatheyhandle.Theseare the real obstacles toenterpriseagenticdeploymenttoday, andtheysurface inoperationalrealitywellbeforetheyappearin theliterature.Whilemuchof the AI and NLPcommunityconcentratesoncoreagentcapabilities,ourteamexplores the dimensionsthatdeterminereal adoption:safetymechanisms,threatdetection,privacyguarantees, andresponsibleAI practices. You will have thefreedomtopublishandadvancethe state of the art,withthe rareadvantageof testingyourhypothesesagainstrealdeploymentsratherthanagainstbenchmarks.QualificationsPhD in computer science, machinelearning, or arelatedfield, orequivalentresearchexperience2 or more years of research experience post-PhD,a significant portionof it in an industrial setting or in direct contact with deployed systemsEstablished publication record at top-tier venues (NeurIPS, ICML, ICLR, ACL, EMNLP, or equivalents), with contributions recognized as influential in your fieldDemonstratedtrack recordof setting/executing research agenda, not only executing one: you have chosen problems before the community turned to them, and you can explain whyExperience working on cross-disciplinary teams or projectscollaboratingwith researchers and engineersStrong software development skills: you write,maintain, and optimize high-quality research code, and you know what it takes for a result to survive the move into productionAdvanced use ofagentictoolsinyourownresearchpractice, and awillingnesstoadvancetheteam'spractices inthisareaDemonstratedabilityto influence technicaldecisionsbeyondyourownteam,particularlywithproductand engineeringteamsExcellent communicationskills,includingtheabilitytoexplaincomplextechnicalworktonon-specialistaudiences and toexecutivesNice to haveExpertise in one or more of thefollowingareas: agent memory andtacitknowledge,continuallearning,safetyandalignment, security andthreatdetection,privacy, agentevaluationExperiencewithAIsystemsoperating in realenterpriseenvironments,withthe compliance,governance, andscaleconstraintsthatentailsContributions to open source software,datasets, orevaluationbenchmarksusedby thecommunityScientific serviceroles: programcommittees,editorialwork, workshoporganizationAcademic collaborations or supervision of doctoralstudentsFor positions in this location, we offer a base pay of $202,500 - $354,400, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.Additional InformationWork PersonasWe approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.Equal Opportunity EmployerServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. AccommodationsWe strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact for assistance.Export Control RegulationsFor positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.From Fortune. 2026 Fortune Media IP Limited. All rights reserved. Used under license.SummaryType: InternFunction: EngineeringExperience level: Not ApplicableIndustry: Information Technology And Services