L.V.N. or Medical Assistant - Cogdell Family Clinic

Licensed Vocational Nurse

Provides direct and indirect patient care in the clinic setting. Provides care that reflects initiative, flexibility, and responsibility indicative of professional expectation with minimum supervision. Communicates with office physicians about changes in the patient's status, symptomatology and results of diagnostic studies. The individual in this position needs to be able to respond quickly and accurately to changes in condition or response to treatment.

Role and Responsibilities for L.V.N.

Provides direct patient care under the supervision of an RN, evaluates outcomes, consults with other health team members as required and adjusts nursing care processes as indicated to ensure optimal patient care.

Ability to perform a head-to-toe assessment, under the supervision of a RN, on all patients and reassessments as per policy. This includes pediatric, adolescent and geriatric patients and the general patient population.

Ability to adequately assess and reassess pain. Utilizes appropriate pain management techniques. Educates the patient and family regarding pain management.

Performs all aspects of patient care in an environment that optimizes patient safety and reduces the likelihood of medical/health care errors.

Supports and maintains a culture of safety and quality.

Performs patient care responsibilities considering needs specific to the standard of care for patient's age.

Demonstrates knowledge of the principles of growth and development over the life span and the skills necessary to provide age appropriate care to the patients served. Able to interpret data about the patient's status in order to identify each patient's age specific needs and provide care needed by the patient group.

Medical and surgical asepsis is carried out during treatments and special procedures.

Communicates appropriately and clearly to team leader, co-workers and physicians.

Demonstrates the ability to assist physicians with procedures and perform services requiring technical and manual skills under the direction of a RN.

Treats patients and their families with respect and dignity. Identifies and addresses psychosocial, cultural, ethnic and religious/spiritual needs of patients and family.

Interacts professionally with patient and family and involves patient and family in the formation of the plan of care.

Formulates a teaching plan based on identified learning needs and evaluates effectiveness of learning; includes family in teaching, as appropriate.

Demonstrates ability to revise plan of care as indicated by the patient's response to treatment.

Demonstrates the ability to perform treatments and provide services to level of licensure.

Consults other departments of the clinic, as appropriate, to provide for an interdisciplinary approach to the patient's needs.

Meets current documentation standards and policies.

Maintains current knowledge of medications and their correct administration based on age of the patient and his/her clinical condition.

Follows the seven (7) medication rights and reduces the potential for medication errors.

Demonstrates knowledge of lab requirements, requisitions.

Maintains established outpatient clinic policies and procedures, objectives, performance improvement program, safety, environmental, and infection prevention and control standards.

Maintains a safe, comfortable and therapeutic environment for patients and families in accordance with outpatient clinic standards.

Answers telephone calls in a professional manner; refers patient problems to outpatient clinic physician; schedules patient appointments.

Ensures an adequate stock of supplies and proper functioning of equipment.

Assists in cost containment through appropriate ordering and conserving of supplies and equipment.

Maintains a good working relationship with all staff members of the clinic.

Manages and operates equipment safely and correctly.

Demonstrates the ability to be flexible, organized and function under stressful situations.

Response to the patient is appropriate in emergency or physically distressful situations.

Performs other duties as assigned within the LVN/LPN scope of practice.

Role and Responsibilities for Medical Assistant

Rooms patients

Takes and records patient vital signs and medical histories

Prepares patients for examination

Administers medications as direct by physician

Explains treatment procedures to patients as directed by physician

Assists the physician during exams

Instructs patients about medication and special diets as directed by physician

Transmits prescription refills as directed

Calls patients for follow-up appointments

Assists with calls for patients for RQI follow-up

Assists with turning rooms over; clean rooms; pull table paper with folded edge at foot of table; wipe down counters and table

Meets current documentation standards and policies

Demonstrates knowledge of lab requirements, requisitions

Maintains a safe, comfortable and therapeutic environment for patients and families in accordance with outpatient clinic standards

Answers telephone calls in a professional manner; refers patient problems to outpatient clinic physician; schedules patient appointments

Ensures an adequate stock of supplies and proper functioning of equipment

Assists in cost containment through appropriate ordering and conserving of supplies and equipment

Maintains a good working relationship with all staff members of the clinic

Manages and operates equipment safely and correctly

Demonstrates the ability to be flexible, organized and function under stressful situations

Responds to the patient is appropriate in emergency or physically distressful situations

Supports and maintains a culture of safety and quality

Performs other duties as assigned, within scope of practice

Requirements

Support CMH's mission, vision, core values and customer service philosophy

Adhere to the CMH Compliance Program

Assures/maintains compliance with all accreditation, statutory and regulatory standards at the local, state, and federal levels

Comply with all organizational policies

Maintain current clinical certification(s) and competencies required to support clinical staff

Demonstrate outstanding customer service/advocacy, professionalism and integrity

Perform other duties as assigned within scope of practice

Knowledge, Skills, and Abilities

Knowledge of general practice of medicine and medical terminology

Standard diagnostic and medical equipment and instruments

Knowledge of medical terminology, anatomy, physiology, and pathophysiology. Familiarity with health care systems, regulations, policies, and functions.

Understanding of documentation standards.

Knowledge of equipment, supplies, and materials needed for medical treatment.

Understanding of basic laboratory procedures including preparation and screening.

Skill in reading and following written and oral medical orders.

Skill in handling a number of tasks simultaneously.

Ability to establish and maintain effective working relationships with coworkers and diverse patient populations.

Ability to perform mathematical calculations for drug dosages.

Skill in maintaining a clutter-free, organized exam and nursing area.

Ability to respond in a flexible manner to changing workload or patient assignments.

Ability to use department supplies and equipment in a cost-efficient, effective manner.

Ability to analyze situations and respond appropriately

Basic Microsoft computer skills or the ability to learn such skills.

Physical Requirements and Environmental Conditions

Stressful environment

Exposure to odors, blood, body fluids, and excrements, adverse environmental conditions and hazardous materials

Pushing and pulling heavy objects

Full range of body motion including handling and lifting patients

Position requires moderate to heavy lifting and carrying 51-100 lbs.

Position requires reaching, bending, stooping, and handling objects with hands and/or fingers, talking and/or hearing, and seeing

Exposure to temperature and humidity changes

Mental demands include; alertness, analytic ability, memory, concentration, judgment, initiative, precision, creativity and communication.

Equipment Operated

Phone

Computer

Fax/Scanner/Copier

Vital sign machine