Custom Solutions Manager

Job Description

Job Description

Roof Penetration Housing (RPH) is a dynamic, rapidly expanding leader in the commercial building products industry, trusted by architects, engineers, contractors, and building owners on a wide range of critical projects, from hospitals and data centers to K-12 schools. Our innovative, engineered solutions prevent roof and wall leaks and ensure storm shelters and safe rooms meet code requirements and protect occupants during severe weather events.

We nearly doubled revenue in 2025, and we're still accelerating. We're experiencing rapid expansion across both our New Jersey and Texas locations, and we're growing our powerhouse team as we continue setting new benchmarks for performance, safety, and success in commercial construction.

 

But what we're most proud of isn't the growth, it's how we grow: deliberately, together, and without cutting corners. If that sounds like your kind of place, we'd like to meet you.

 

To keep up with our growth, we are seeking a Custom Solutions Manager who will act as a right hand to our Director of Sales, resolving escalations and cross-functional account issues for our commercial roofing, mechanical, and plumbing contractor customers.

About the Role

This role is a full-time salaried role that directly reports to the Director of Sales. This role will be in-office, with day-to-day work at the San Antonio, Texas office.

This role may require occasional travel, up to 5%, fully paid by the company, to various locations depending on business needs.

 

The Custom Solutions Manager is a newly created role that steps in on the escalations, issues, and cross-functional problems that surface across accounts. Working closely with internal Engineering this person is the go-to contact when commercial roofing, mechanical, or plumbing contractor accounts need something resolved quickly.

About You

You think like a builder. You're energized by growth, problem-solving, and figuring things out as you go. You care deeply about doing great work and hitting goals. You track progress, stay focused, and hold yourself to high standards. You work well across teams, communicate clearly, and know when to take the lead or lend a hand. You don't wait for perfect conditions; you move forward with purpose.

 

Essential Functions

• Serve as the primary technical point of contact for customers regarding custom curb, doghouse (VAULT), and penetration solutions.
• Collaborate directly with architects, consultants, engineers, specifiers, contractors, and building owners to understand project requirements and performance objectives.
• Develop custom recommendations and solutions that align with project specifications, codes, and building envelope best practices.
• Provide technical consultation throughout the project lifecycle, from concept development through final design and implementation.
• Build and maintain strong relationships with key specifiers, including leading architectural and engineering firms.
• Work closely with internal engineering teams to design custom products and solutions that meet customer requirements.
• Review architectural drawings, construction documents, specifications, and engineering plans to identify project needs and potential challenges.
• Evaluate penetration conditions and building envelope interfaces to recommend optimal solutions.
• Partner with engineers to troubleshoot complex project conditions and develop innovative solutions.
• Assist in the development of detailed drawings, designs, and technical documentation.

Core Requirements

• Bachelor's degree in Engineering, Architecture, Construction Management, Building Science, or a related field.
• Minimum of 10 years of experience in building envelope design, engineering, or related construction industry roles.
• Strong understanding of building envelope systems, roof penetrations, waterproofing, flashing details, and construction practices.
• Experience working directly with architects, engineers, specifiers, and contractors.
• Ability to read and interpret:
  • Architectural drawings
  • Construction documents
  • Specifications
  • Engineering drawings
  • Shop drawings
• Proficiency with CAD-based design tools and modeling software.

Preferred

• Building Envelope Engineer background.
• Proficiency in:
  • AutoCAD
  • Revit
  • SolidWorks

Details

• The starting compensation range for this position is Texas onsite, Salary Range : $85,000 – $95,000 /yr and will be determined based upon a candidate's experience.
• This position is eligible for a discretionary bonus based on the achievement of individual and/or company performance metrics. Bonus awards are determined at the Company's sole discretion.
• The typical working hours for this position are 8 am - 4:30 pm Monday - Friday.
• This job position is exempt from overtime as determined by the FLSA standards.
• Travel may be expected for this position up to 5%, which is anticipated to be overnight in several domestic locations. International travel may be required in the future depending on business needs.

 

At RPH, we believe in taking care of our team on and off the job. That's why we offer a comprehensive benefits package that includes:

• Employer covered premiums for Medical, Dental, and Vision Insurance – 100% covered for employees, so you can focus on your health without the extra cost.
• 401(k) Retirement Plan & Employer Contribution – RPH contributes a fixed percentage of your pay automatically alongside your contributions to investing in your long term success.
• Paid Time Off & Holidays – Enjoy a healthy work-life balance with generous PTO and paid holidays.
• Paid Parental Leave – We know the best teams are built by people with full lives outside of work.
• Life & Disability Insurance – Coverage to help protect you and your loved ones.

 

RPH is proudly an equal opportunity employer, and we are committed to hiring a diverse workforce. If you have a disability or special need that requires accommodation, please submit the accommodation request at View email address on us.fitly.work. Veterans are encouraged to apply. RPH participates in E-Verify.