Medical Receptionist

Job Description

Job Description

We are looking for a friendly and organized Medical Receptionist to support daily front-desk operations in Torrance, California. This Contract Medical Receptionist is ideal for someone who enjoys helping patients, managing administrative tasks, and creating a welcoming experience in a busy healthcare setting. The person in this role will handle appointment coordination, patient intake support, and routine office activities while maintaining accuracy and professionalism throughout each interaction. Apply to become a Medical Receptionist today!

Responsibilities:

• Welcome patients and visitors, provide courteous assistance, and guide them to the appropriate clinic areas or team members.

• Review patient demographic details and insurance information for accuracy, and assist with collecting required copays or other front-desk payments.

• Support the check-in process by distributing forms, gathering completed documents, and ensuring required paperwork is properly handled.

• Track missed visits and schedule changes, then promptly communicate no-shows and cancellations to the appropriate clinical support staff.

• Arrange return visits and outreach to patients by phone to confirm upcoming appointments and help maintain schedule readiness.

• Manage incoming calls, respond to routine front-office questions, and direct inquiries to the correct department when needed.

• Carry out general administrative and clerical tasks that keep reception and patient-facing operations running smoothly in a high-volume environment.

• High school diploma or equivalent practical experience.
• At least 6 months of experience in a customer service-focused position.
• Ability to communicate professionally with patients, staff, and visitors in person and over the phone.
• Comfortable handling scheduling, paperwork, and payment-related tasks with strong attention to detail.
• Capable of working efficiently in a fast-paced medical or office setting while maintaining service quality.
• Basic proficiency with standard office and reception tasks, including phone support and clerical work.
• Previous experience in a healthcare office or medical front-desk environment is preferred.
• One or more years of customer service experience is preferred.