Cisco Data Analyst Level 1

Overview Job Title: Cisco Data Analyst Level 1 Location: Remote / USA Type: Independent Contract (Contractor / Non-Employee) Start Date: ASAP Pay Rate: $30.00-$32.77 per hour Primary Focus: Responsible for analyzing and providing data results globally for the eligibility for a client’s partner programs. All duties and responsibilities performed in accordance with the Mission, Vision and Core Values of Cayuse. Responsibilities Analysis of data regarding partner metrics Biannual analysis of data to identify eligibility of partners within the program Monitor and respond to inquiries submitted via internal email Monitor and respond to cases in helpdesk queue Data analysis from various sources for automation and development of reports and dashboards Identify process and data threading gaps for production of key metrics and collaborate with cross-functional teams to resolve issues Partner with and influence the Business, IT and Operational stakeholders as necessary for developing the testing and training strategies and execution plans Understand and influence upstream and downstream stakeholders of the effort to Integrate internal data in order to create a complete Customer Success picture Responsible for working collaboratively with diverse teams and stakeholders to identify challenges, gather input, and develop effective solutions Facilitate communication across groups, evaluates options, and helps implement strategies that meet organizational goals Provides assistance and information in a prompt manner Manage continuous improvement through ongoing collection of data and information regarding customer requirements Understand and responds to others’ using active listening skills and tactful communication Ability to resolve issues following the parameters and guidelines of the client Contributes to the accomplishments of team objectives; works collaboratively as a team member towards solutions; solicits input from other team members; demonstrates respect for the ideas and opinions of others; employs trust and openness Ensures customer satisfaction through follow up and special efforts Assist new employees with training through shadowing opportunities and explanation of work process as requested Qualifications Education / Experience Bachelor's degree or relevant experience Proven experience in Sales, Service and/or Customer Success operations with strong empathy for stakeholders and customers Project management, data analysis and reporting with related toolset expertise Excel (3-5 years’ experience) SharePoint Databases Get & Transform (Power Query) Visual Studio Microsoft SQL Server (1-2 years’ experience) SSIS (1-2 years’ experience) Ability to manage influence through persuasion, negotiation, and consensus building Excellent communication and presentation skills, experience working with cross‑functional teams Must be able to operate in a fast paced, high stress environment and handle ambiguity Demonstrated desire for continuous learning and improvement Technical Knowledge Minimum of 3+ years’ experience in two of the following testing toolsets or frameworks: Excel, Microsoft Office Human Relationship Skills Speaks with clarity, articulation, and is aware of own non-verbal communication Dependable and can be counted on; complete assignments on time and accurately; keeps team members abreast of problems and work progress Demonstrate ability to learn quickly and thrive in high-energy team environment Strong written and spoken communication skills Must be able to work independently, as well as with a team Ability to function in a diverse work environment Experience in a customer service role Additional Abilities Must be able to pass a background check. May require additional background checks as required by projects and/or clients at any time during employment Relationships Reports to: Delivery Manager Works with: Serves client customers, Cayuse Working Conditions Normal physical conditions General office environment Must be able to sit for long periods of time looking at computer screen May be asked to work a flexible schedule which may include holidays May be asked to travel for business or professional development purposes May be asked to work hours outside of normal business hours Pay Range USD $30.00 - $32.77 /Hr. #J-18808-Ljbffr