Student Support Assistant

Salary: $18.18 - $20.46 Hourly
Location : Carlsbad
Job Type: Full-Time
Job Number: P00591
Department: AE State FY25/26
Opening Date: 06/18/2026


Examples of Duties

Required: AHigh School diploma or GED certificate with three (3) years of professional experience related to the standard duties as outlined.
Equivalency : Completion of a post-secondary degree or certificate may substitute for years of experience or any equivalent combination of education, training and/or experience as approved by the Human Resources Department.
FLSA Status: Non-Exempt
Level: Seven (7)
Salary: $18.18 - $20.46 per hour DOE

Background:

Located in Carlsbad, New Mexico, Southeast New Mexico College (SENMC) is a newly independent public community college accredited by the Higher Learning Commission. A proud Hispanic Serving Institution, it awards certificates and associate degrees that serve the needs of its region and prepare students to transfer to programs at other colleges or universities. SENMC offers Early College and Dual Credit programs in collaboration with local high schools.
Southeast New Mexico College enjoys the strong support of its community, and has been awarded several grants, which include $11.7 million from the U.S. Department of Energy and several multimillion-dollar grants from the U.S. Department of Education for student support.
The college's diverse employee pool includes 39 full-time faculty, 48 adjunct faculty, and 112 staff members. SENMC offers a generous benefits package which includes medical, dental, retirement, and college tuition reimbursement. More information on SENMC can be obtained from its website at


Position Overview:

Under direct supervision of the Director of Adult Education, the Student Support Assistant addresses barriers that prevent students from receiving the full benefit of their educational experience by providing case management, referrals, and direct and indirect services. This position is a cross-trained position that will provide all stakeholders of the Workforce Department with one-stop quality service, by sharing accurate information and knowledge in broad areas of courses, trainings, events, and community resources. Responsibilities include coordinating training inquiries, maintaining accurate records, assisting with class logistics, and supporting overall department operations.


Purpose and Scope:

The duties below are representative of the duties of the classification and are not intended to cover all of the duties performed by the incumbent(s) of any particular position. The omission of specific statements of duties does not exclude them from the position if the scope of work is similar, related, or a logical assignment to this classification.

• Greet and assist visitors, directing them appropriately.
• Assist with registration, student success orientation, pre- and post- testing, and student goal setting.
• Submit student referrals to community partners, assist students with goal setting, and conduct follow-up surveys.
• Assist students with online services and processes.
• Implement a communication plan for contacting students via phone, email, and text.
• Familiarize self with community resources, individual tutoring services, and employment resources and talk regularly with students about these resources.
• Complete and maintain appropriate student registration, attendance, and assessment records, and ensure timely submission.
• Utilize ongoing assessment and counsel students about their progress.
• Develop a plan of educational support designed to achieve academic progress and retention for each student.
• Maintain professional and academic competencies and participate in professional development activities.
• Assist with campus and departmental events.
• Enter data into departmental forms and databases, ensuring accuracy and completeness.
• Operate standard office equipment, including copiers, computers, and phones.
• Draft, type, and format routine letters, reports, labels, and other documents from rough drafts or templates.
• Answer inquiries concerning the status of information requests; comply with policies concerning the various records maintained.
• Prepare or assist with the preparation of statistical and narrative reports.
• Requisitions supplies, printing, maintenance, and other services.
• Performs miscellaneous job-related duties as assigned.

Knowledge, Skills, and Abilities:

• Knowledge of supplies, equipment, and/or services ordering and inventory control.
• Records maintenance skills; Database management skills; Word processing and/or data entry skills; Organizing and coordinating skills; skills in reading, spelling, and simple arithmetic.
• Ability to exercise discretion and maintain confidentiality with sensitive information.
• Ability to communicate effectively, both orally and in writing.
• Ability to make administrative/procedural decisions and judgments.
• Ability to create, compose, and edit written materials.
• Ability to excel independently and in a team environment.
• Exceptional attention to detail, verbal communication, professional demeanor, time management, customer service, and collaboration skills.
• Experience working in a fast-paced environment and the ability to respond to high-pressure situations. Ability to thrive in an environment of hard work.
• Possess a willingness and ability to work with, support, and promote a diverse and inclusive campus community.
• Skill in establishing and maintaining effective working relationships.
• Ability to work with people from a variety of culturally diverse backgrounds.
• Advanced skills in planning, organizing, and self-management.

Work Environment and Physical Demand:

• Reach and grasp objects
• Stoop, bend, kneel, crouch, or crawl
• Use of video display terminal
• Use of manual dexterity and fine motor skills
• Communicate information orally and in writing
• Receive and understand information through oral and written communication
• Proofread and check documents for accuracy
• Work a fluctuating work schedule

Performing the essential functions of this position requires the use of a computer throughout most of the workday, the ability to navigate a typical office environment, significant amounts of interpersonal interaction including oral and written communication, and the ability to keep track of multiple tasks, projects, deadlines, information sources, and business processes. This job description is intended to be generic in nature and describe the essential functions of the job. It is not an exhaustive list of all duties and responsibilities. The essential duties, functions and responsibilities, and overtime eligibility may vary based on the specific tasks assigned to the position.

Affirmative Action Statement:

SENMC is an Equal Opportunity/Affirmative Action employer dedicated to excellence through diversity and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, marital status, military or veteran status, sexual orientation, genetic information, or any other protected characteristic under applicable law.
We offer a complete benefits package to full-time employees including health care, dental, vision, retirement, flexible spending accounts, life insurance, long-term disability, holidays, vacation, and sick leave.

Part-time employees who work an average of 30 hours per week over the course of a year, receive benefits on a pro-rated basis.

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