Client Care Coordinator

Want to make a difference every day? Like to solve puzzles? Have excellent Customer service abilities? Join Visiting Angels Columbus West, an award winning Home Care Company, as a Client Care Coordinator! We are searching for an additional Client Care Coordinator to work with our clients to provide quality home care services. This is a challenging but rewarding opportunity for someone who wants to feel like they are making a difference in the life of seniors in Central Ohio by matching caregiver skills/talents with client needs. Must be able to multi task at a high level and be able to \"fit\" and change schedules together as needed. Schedule caregivers to meet client scheduling and care needs Conduct regularly scheduled follow up telephone calls and home visits with clients to ensure high satisfaction Counsel caregivers to meet client and company expectations Recognize and reward good job performance and promote caregiver recognition Maintain detailed documentation on all scheduling changes and corrections Develop and maintain positive relationships with clients, their families, and caregivers On call responsibilities We Offer: Life /work balance Excellent pay with bonuses Health and Wellness Insurance Paid time off 401K Free AAA membership with roadside assistance after 90 days M- F work schedule Supportive fun work environment Experienced, tenured co workers To be considered: Prior experience scheduling multiple employees and clients (Home Care scheduling preferred) Ability to listen and communicate clearly fluently and diplomatically Route Efficiency Creative thinking Ability to do caregiver phone screening Willing to do On Call Able to remain flexible, resilient, calm and maintain a sense of humor in all situations Work independently and proactively with minimum direction or supervision Proficient with Microsoft Office, scheduling systems and other healthcare industry related software Pass a thorough background screening and have excellent employment references #J-18808-Ljbffr