Customer Care Representative

Overview LaSalle Network is seeking a detail‑oriented Customer Care Representative to support a growing organization in Oak Brook. This role combines customer service, order processing, and cross‑functional coordination to ensure a seamless customer experience. The ideal candidate will have experience managing customer inquiries, processing orders, and utilizing ERP or CRM systems in a fast‑paced B2B environment. What You’ll Do Respond to customer inquiries via phone and email with professionalism and urgency. Process customer orders accurately through ERP and CRM systems. Research and resolve order discrepancies, shipment issues, billing concerns, and customer service inquiries. Maintain accurate customer records and order documentation. Communicate order status updates and follow up to ensure customer satisfaction. Partner with Sales, Operations, Logistics, and other internal teams to ensure timely order fulfillment. Manage multiple customer requests while maintaining accuracy and attention to detail. Take ownership of customer issues and drive them to resolution. What’s Needed 2–3 years of experience in a customer service, order processing, sales support, or customer care role. Experience working in a B2B environment preferred. Hands‑on experience with ERP systems (SAP, Oracle, NetSuite, Microsoft Dynamics, JD Edwards, etc.) and/or CRM platforms (Salesforce, Zendesk, HubSpot, etc.). Strong problem‑solving and troubleshooting abilities. Excellent written and verbal communication skills. Ability to multitask and prioritize in a fast‑paced environment. Strong attention to detail and follow‑through. Compensation $20–22/hour Location Oak Brook, IL Work Model Hybrid (2 days remote, 3 days in‑office) Benefits LaSalle Network consultants are eligible to enroll in benefits. For details, visit #J-18808-Ljbffr The LaSalle Network