Second Chance Donation Processing Supervisor

Job Description

Job Description

Our Mission  

We are a faith-based nonprofit organization dedicated to serving our community with compassion, dignity, and stewardship. Through donated goods and thrift store operations, we support programs that reflect our commitment to helping individuals and families in need. Our donations center is often the first point of connection between our mission and the community we serve. 

Position Summary  

The Donation Processing Supervisor is responsible for the overall efficiency, organization, and spiritual climate of our donation intake processing area. Reporting directly to the Store Director, this role oversees inventory flow, maintains high standards of organization, and leads both paid staff and volunteers. The ideal candidate balances operational excellence with a heart for ministry and community stewardship

Key Responsibilities

Inventory & Production Management

• System Efficiency: Implement and maintain highly organized, efficient workflows for the backroom receiving and sorting areas.
• Quality & Pricing: Oversee the sorting, grading, and pricing of all donated merchandise, including the strategic organization and rotation of seasonal goods.
• Station Upkeep: Keep sorting and pricing stations clean, hazard-free, and fully equipped for daily operations.
• Cross-Department Synergy: Communicate regularly with the Front-End Supervisor regarding inventory levels, current floor needs, and items that are difficult to sell.
• Supply Ordering: Monitor backroom inventory supplies and submit monthly operational orders to the Store Director.

Team Leadership & Volunteer Care

• Volunteer Cultivation: Train, guide, and supervise volunteers, matching their unique strengths to processing tasks while fostering a welcoming, encouraging community.
• Staff Development: Assist the Store Director with hiring, onboarding, scheduling, and assigning daily duties to paid backroom staff.
• Performance & Alignment: Assist with regular staff reviews and provide ongoing, constructive feedback regarding job performance.
• Communication: Partner with leadership to plan and lead regular staff meetings to address operational issues and look ahead at long-range goals.

Customer Service & Facility Stewardship

• Presence: Maintain a visible and supportive presence during retail and donation hours to assist customers, donors, staff, and volunteers.
• Donor Education: Assist in educating donors on acceptance guidelines based on market trends and front-end feedback.
• Daily Cleanliness: Keep trash cans emptied throughout shifts and ensure external dumpsters are locked securely.
• Facility Security: Execute end-of-day closing procedures, including locking doors, turning off lights, and adjusting climate controls when necessary.
• Policy Enforcement: Ensure all store policies are implemented fairly; route any special requests directly to the Store Director.

Qualifications

• Committed Christian who is committed to Christian Education in general, and LCS in particular
• High school diploma or equivalent preferred
• Ability to lift and move items up to 50 pounds with or without reasonable accommodation
• Ability to work outdoors in varying weather conditions
• Dependable, punctual, and able to work in a fast-paced environment
• Respect for and alignment with the mission and values of a faith-based organization

Skills & Attributes

• Servant-minded and team-oriented attitude
• Strong interpersonal and communication skills
• Ability to work efficiently while remaining courteous and patient
• Attention to safety, organization, and quality
• Willingness to learn and follow established procedures

Work Environment & Schedule

• Outdoor drive-through donations area
• Physically active role requiring standing, walking, bending, and lifting
• Schedule: Monday – Friday 9:00 am – 5:00pm