Intake Specialist

Salary: $23.00 Hourly
Location : Harbor (WDCE)
Job Type: Contractual/Part-Time
Job Number: 202500127
Department: Workforce Dev & Cont. Education
Opening Date: 11/04/2025
FLSA: Non-Exempt
Bargaining Unit: N/A


About Baltimore City Community College
Founded in 1947, Baltimore City Community College (BCCC) is comprehensive, urban institution accredited by the Middle States Commission on Higher Education. The College's campus is located in West Baltimore and courses are offered throughout the City. With its broad range of degree, certificate, and continuing education programs, affordable tuition, and extensive outreach, BCCC offers educational opportunities to the citizens of Baltimore City and throughout the state of Maryland. BCCC serves over 7,500* students annually, providing credits that transfer to four-year colleges and universities as well as workforce training leading directly to job placement. The College is proud of the fact that over 50 nations are represented within the student body.

* Based on the annual unduplicated credit and non-credit headcount for FY 2023.

Description/Job Summary
The Intake Specialist plays a critical role in facilitating the enrollment and on boarding process for students in Workforce Development programs at Baltimore City Community College (BCCC). This involves processing applications, completing student scheduling, conducting quality checks, and entering relevant data.

Responsibilities/Duties

• Process new student applications, registration forms, and determines eligibility and recommends/refers students to appropriate services or classes.
• Schedule placement tests/advises students of their scores and assigns them to suitable classes.
• Submit registration forms to the registrar, enters intake/enrollment, testing and other essential information into CRM system, ensuring accuracy and confidentiality.
• Maintains updates and progress of intake/enrollment of prospects in CRM system.
• Interact daily with program coordinators, and other vendors such as the Department of Social Services, the Mayor's Office and like partners to support student needs and verify funding eligibility to complete enrollment/registration.
• Participates and collaborates with Admissions and Career Services to conduct both internal/ external outreach events.
• Perform quality checks
• Strong interpersonal and communication skills
• Ability to handle sensitive information with discretion
• Attention to detail and strong organizational ability.
• Experience working in a fast paced, deadline-driven environment.

Required Qualifications

• Education:
  • High School Diploma/GED
  Experience :
  • Have at least one (1) year of experience in the following:
    1. Customer Service
    2. Student Services
    3. Case Management
    4. Administrative Support
    5. Microsoft Office Suite (Word, Excel, Outlook)

Preferred Qualifications

• Associate's degree
• Two (2) years of experience in the following:
  • Customer Service
  • Student Services
  • Case Management
  • Administrative Support

Knowledge, Skills, & Abilities

• Ability to follow data entry procedures and practices
• Ability to classify and code data according to agency operating procedures
• Ability to understand and follow instructions
• Ability to communicate effectively with co-workers and stake holders
• Ability to maintain confidentiality of data

BCCC is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, national origin, alienage or citizenship status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, protected veteran status, genetic information, or any other basis protected by law.

BCCC is committed to providing a workplace free from discrimination or harassment. We expect every member of the BCCC community to do their part to cultivate and maintain an environment where everyone has the opportunity to feel included and is afforded the respect and dignity they deserve.

Decisions related to hiring, compensating, training, evaluating performance, or terminating are made fairly. We examine our unconscious biases and take responsibility for always striving to create an inclusive environment that makes every employee and candidate feel welcome

Online applications are stored on a secure site. Only authorized employees and hiring authorities have access to the information submitted.

It is important that your application show all the relevant education and experience you possess. Applications may be rejected if incomplete.

To request an accommodation during the application or interview process, please email
For technical assistance, please contact NEOEDs Applicant Support Line at View phone number on click.appcast.io or Email: View email address on click.appcast.io if your needing help with your online applicant account. Applicant Support is available between 6 a.m. - 5 p.m. Pacific Time, Monday through Friday.
This position is not eligible for benefits.