CARE Team Leader, New Business (Hybrid)

Do you want to be part of a collaborative leadership team Do you think big and grow accelerate impact and lead change Is a culture where People Count We Do the Right Thing and We Hold Ourselves to Very High Standards important to you Are you skilled to a consumer-centric mindset If so then you may be a great fit for this Team Leader position accountable for one of our CARE Teams in New Business Operations.

As a CARE Team Leader youll ensure the team delivers on our goal to show genuine care for our field partner and consumers through the work that we do. Your team is highly motivated and empowered to take ownership and accountability for each interaction by proactively seeking to understand the individuals behind the work keep our field partners and consumers informed during every step of their request demonstrate genuine care and actively engage with our field partners to create meaningful and unexpected experiences. CARE expresses the emotion we want to generate and its also an acronym for Communicate Advocate Respond and Empower the actions needed to show CARE.

The ideal candidate will be well organized and experienced in leading others driving positive change enjoying team collaboration and being hands-on with leadership and data possess exceptional communication skills hold an innovative and proactive mind and understand what it takes to drive a consumer-centric operation. The candidate will also be skilled at mitigating risk such as NAIC illustration & replacement regulations NY Reg 187 etc. and ensure adherence regulations while balancing the field and consumer experience. The incumbent must build relationships with Operations & Service leadership and cross-functional business partners across Guardian. Forging these relationships will make it easier to stay on top of the field and consumer experience.

You are

• A leader who can execute and follow through on commitments; hold yourself accountable to meet strategic priorities.
• Skilled in motivating and empowering teams to take ownership and accountability for the consumer experience and to deliver results.
• Confident and skilled to control consumer and field escalations; able to utilize resources and use logic to solve problems quickly.
• A shrewd communicator who can provide focused constructive honest updates and feedback.
• Goal-oriented and able to deliver results aligned with the business priorities and goals.
• Highly focused on the consumer and know how to translate that into actionable leadership; and able to support the teams work as necessary.
• Highly focused on staff development and success; inclusive to know how to leverage your talent to delegate offer stretch assignments and co-create meaningful development and career plans based on skill development needs.
• Understanding operational and consumer service metrics and controls and their importance in achieving business goals.

You have

• Leadership experience participation in a leadership program or demonstrated leadership qualities
• Experience in insurance operations preferred proficient in managing multiple lines of business helpful
• A BA/BS degree or equivalent industry experience is preferred
• Strong collaboration with colleagues at all levels of the organization
• Exceptional and proactive communication skills and are confident to present ideas and team accomplishments to leadership in an executive summary style
• Superior organizational skills and attention to detail across a variety of assignments; able to set and meet deadlines
• Ability to identify patterns and trends and drive proactive and practical solutions.
• Strong proficiency in Outlook Microsoft Word and creating Excel spreadsheets and PowerPoint presentations preferred.

Reporting Relationships

As our CARE Team Leader youll report to a CARE Manager who reports to our Head of Life & DI New Business Operations.

Location

The primary location for this position is our Bethlehem PA or Pittsfield MA office location for three days each week and work from home eligible for two days each week. You must be able to come to campus at any time and the required number of in office days are subject to change.

Travel

10% Travel required for this position. Youll be expected to travel to a Guardian work location as determined by your manager.

Salary Range:

The salary range reflected above is a good faith estimate of base pay for the primary location of the position. The salary for this position ultimately will be determined based on the education experience knowledge and abilities of the successful addition to salary this role may also be eligible for annual sales or other incentive compensation.

Our Promise

At Guardian youll have the support and flexibility to achieve your professional and personal goals. Through skill-building leadership development and philanthropic opportunities we provide opportunities to build communities and grow your career surrounded by diverse colleagues with high ethical standards.

Inspire Well-Being

As part of Guardians Purpose to inspire well-being we are committed to offering contemporary supportive flexible and inclusive benefits and resources to our colleagues. Explore our company benefits at apply to full-time eligible employees. Interns are not eligible for most Company benefits.

Equal Employment Opportunity

Guardian is an equal opportunity employer. All qualified applicants will be considered for employment without regard to age race color creed religion sex affectional or sexual orientation national origin ancestry marital status disability military or veteran status or any other classification protected by applicable law.

Accommodations

Guardian is committed to providing access equal opportunity and reasonable accommodation for individuals with disabilities in employment its services programs and also provides reasonable accommodations to qualified job applicants (and employees) to accommodate the individuals known limitations related to pregnancy childbirth or related medical conditions unless doing so would create an undue hardship. If reasonable accommodation is needed to participate in the job application or interview process to perform essential job functions and/or to receive other benefits and privileges of employment please contact . Please note: this resource is for accommodation requests only. For all other inquires related to your application and careers at Guardian refer to the Guardian Careers site.

Visa Sponsorship

Guardian Life is not currently or in the foreseeable future sponsoring employment-based visas (e.g. such as an H-1B). In order to be a successful applicant you must be legally authorized to work in the United States without the need for employer sponsorship/support now or at any time in the future.

Notice Regarding Guardians Use of Artificial Intelligence in Recruitment

As part of Guardians job application process Guardian may use artificial intelligence tools (AI Tools) to automate the sorting and filtering of information provided by applicants as part of its preliminary screening. This preliminary screening may be used to help identify applicant materials and resumes relative to their indication that the applicant meets the requirements for the specific job for which they are applying as specified in the listing posted on Guardians jobs website (Careers at Guardian at At Guardian we do not use AI Tools to substantially assist or replace human judgment or discretionary decision making in our hiring process. All hiring decisions will be made by Guardian colleagues.

Please be aware that if you apply for a specific position with Guardian you will have the choice of opting out of Guardians use of AI Tools during the job application process. If you would like to request an alternative process that does not utilize AI Tools or would like to request a reasonable accommodation within ten business days of your position application you must email your request to making sure to provide your name and job requisition identification number. Guardian will retain your applicant materials and resume and all information therefrom in accordance with Guardians document retention policy a copy of which you may request via .

Additionally at applicable times Guardian will make public the most recent bias audit results for such AI tools which may be found here .

Current Guardian Colleagues: Please apply through the internal Jobs Hub in Workday.

Required Experience:

Manager