Front of House Manager / Assistant General Manager

Job Description

Job Description

ABOUT LONGBOARDS WILLIAMSBURG

Longboards Williamsburg is a locally owned restaurant offering a fun, welcoming atmosphere, great food and genuine hospitality. We are looking for a hands-on Front of House Manager / Assistant General Manager who can lead our service team, improve consistency and take ownership of daily front-of-house operations.

Our kitchen is managed separately by an experienced Kitchen Manager, allowing this position to focus primarily on the guest experience, front-of-house employees and smooth shift execution.

This is an excellent opportunity for an experienced restaurant professional who wants meaningful responsibility, performance-based earning potential and the opportunity to grow into a General Manager position.

POSITION OVERVIEW

The Front of House Manager is responsible for leading servers, bartenders, hosts, bussers and shift leads while maintaining a positive, efficient and guest-focused environment.

The right candidate will be visible on the floor, comfortable coaching employees in real time and able to handle both busy services and unexpected challenges calmly. This is a working management position—not an office-only role.

KEY RESPONSIBILITIES

• Lead daily front-of-house operations and serve as Manager on Duty

• Provide visible leadership during lunch, dinner and high-volume shifts

• Create and maintain the front-of-house employee schedule

• Monitor labor and adjust staffing based on business levels

• Train and develop servers, bartenders, hosts, bussers and shift leads

• Establish and consistently enforce service standards

• Conduct pre-shift meetings and communicate daily priorities

• Coach employees and address performance or attendance concerns

• Assist with interviewing, hiring and onboarding new FOH employees

• Ensure opening, closing, side-work and cleaning duties are completed properly

• Visit tables, interact with guests and resolve concerns professionally

• Handle guest recovery in a way that protects both the guest relationship and the restaurant

• Monitor ticket times and communicate effectively with the Kitchen Manager

• Maintain strong teamwork between the front and back of house

• Oversee employee checkouts, cash drawers and closing paperwork

• Monitor discounts, voids, comps and other transactions for accuracy

• Help increase sales through suggestive selling, staff training and excellent service

• Enforce restaurant policies consistently and fairly

• Maintain a clean, safe and organized dining room, bar, host area, restrooms and outdoor dining areas

• Communicate maintenance, staffing and operational concerns to ownership

QUALIFICATIONS

• At least two years of restaurant experience

• Previous experience as a restaurant manager, assistant manager, FOH manager or experienced shift leader preferred

• Strong leadership, communication and conflict-resolution skills

• Experience supervising servers, bartenders and other FOH employees

• Ability to train, coach and hold employees accountable

• Comfortable working with restaurant POS and scheduling systems

• Basic understanding of labor costs, scheduling and cash controls

• Ability to remain calm and make sound decisions during busy shifts

• Strong attention to cleanliness, organization and guest service

• Reliable transportation and dependable attendance

• Availability to work evenings, weekends and holidays as required by the business

• Ability to stand and move throughout extended shifts and lift up to 30 pounds when necessary

WHAT WE OFFER

• Competitive compensation

• Overtime pay when applicable

• Performance-based bonus opportunities

• A clearly defined area of responsibility

• Support from ownership and an Kitchen Manager

• The ability to make a meaningful impact on restaurant operations

• Opportunity for advancement into a General Manager position

• A locally owned environment where strong ideas and leadership are valued

PERFORMANCE BONUS OPPORTUNITY

This position will be eligible for performance bonuses based on measurable results such as:

• Guest satisfaction and online reviews

• FOH labor performance

• Employee retention and training

• Sales growth

• Cash-control and checkout accuracy

• Cleanliness and completion of operating standards

• Overall consistency of the guest experience

IDEAL CANDIDATE

Our ideal candidate leads from the floor, sets a strong example and understands that great restaurant management requires both hospitality and accountability.

You should enjoy developing employees, solving problems and creating an environment where guests want to return and good employees want to stay. We are looking for someone who takes ownership, communicates clearly and follows through without needing constant supervision.

TO APPLY

Please submit your résumé and a brief description of your restaurant leadership experience. Tell us why you are interested in joining Longboards Williamsburg and what you believe creates an excellent guest experience.

Longboards Williamsburg is an equal opportunity employer. Employment decisions are made without regard to race, color, religion, sex, national origin, age, disability, veteran status or any other status protected by applicable law.