Mission Support Specialist

Summary

Organizational Location: These positions are located in the Department of Homeland Security, U.S. Immigration and Customs Enforcement, Homeland Security Investigations (HSI) domestic field offices in communities across the United States.

Salary: The salary range indicated in this announcement will be adjusted to include locality payment for selected duty location. General Schedule locality pay tables may be found under Salaries & Wages.

Learn more about this agency

Duties

Help

As a Mission Support Specialist, at the full performance level, you will perform the following duties:

• Provides senior-level program, policy, and management advisory services.
• Analyzes complex organizational, operational, and administrative issues.
• Supports organizational planning, performance management, workforce planning, and resource allocation.
• Develops recommendations to improve organizational effectiveness and mission accomplishment.
• Researches, analyzes, and reports policy data to support leadership decision-making.
• Collects, interprets, and presents data, findings, and survey results.
• Develops and maintains administrative processes, procedures, and internal operating guidance.
• Evaluates processes and implements improvements to systems and operations.
• Prepares reports, presentations, user guides, and other program documentation.
• Collaborates with IT staff to develop, enhance, and manage technology solutions.
• Supports special projects and organizational initiatives.
• Plans and coordinates stakeholder engagement and liaison activities.
• Develops project plans, timelines, and implementation strategies.
• Builds and maintains relationships with internal and external stakeholders.

Requirements

Help

Conditions of employment

• You must be a U.S. citizen to apply for this position.
• You must successfully pass a background investigation. This may include a credit check, a review of financial issues, as well as certain criminal offenses and illegal use or possession of drugs.
• Selective Service: Males born after 12/31/59 must be registered or exempt from Selective Service (see
• One-year probationary period may be required.
• A pre-employment drug test will be required.
• If you receive a conditional offer of employment for this position, you will be required to complete an Optional Form 306, Declaration for Federal Employment, and to sign and certify the accuracy of all information in your application.
• DHS uses e-Verify, an Internet-based system, to confirm the eligibility of all newly hired employees to work in the United States.
• All Federal employees are required to have Federal salary payments made by direct deposit to a financial institution of their choosing.
• Incentives may be authorized; however, this is contingent upon funds availability.
• License required: No
• Pre-employment physical required: No
• Bargaining Unit Position: No
• Requirements by Closing Date: Unless otherwise noted, you must meet all requirements by the closing date of the announcement.
• Complete the initial online assessments and USA Hire Assessment, if required.

Qualifications

IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE WILL NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE. Do not copy and paste the duties, specialized experience, or occupational assessment questionnaire from this announcement into your resume as that will not be considered a demonstration of your qualifications for this position

Applicants must demonstrate that they meet the Minimum Qualification requirements as noted below.

Minimum Qualifications for GS-09:

Specialized Experience: At least one year of specialized experience equivalent to the GS-07 level in the Federal service, performing 3 or more of the following:

1. Providing support to program staff during the development of projects or programs;
2. Assisting with tracking mechanisms to track workflow within a work unit;
3. Analyzing issues to provide relevant precedents, facts, or documentation; and
4. Assessing inquiries and determining what information is required and the possible sources for the data requested.

OR

Education: Master's or equivalent graduate degree or 2 full years of progressively higher-level graduate education leading to such a degree or LL.B. or J.D. in a field which demonstrates the knowledge, skills, and abilities necessary to do the work of the position.

OR

Combination of Education and Experience: A combination of education and experience may be used to qualify for this position as long as the computed percentage of the requirements is at least 100%. To compute the percentage of the requirements, divide your total months of experience by 12. Then divide the total number of completed graduate semester hours (or equivalent) beyond the first year (total graduate semester hours minus 18) by 18. Add the two percentages.

Minimum Qualifications for GS-11:

Specialized Experience: At least one year of specialized experience equivalent to the GS-09 level in the Federal service, performing 3 or more of the following:

1. Providing technical support for projects, programs, or organizational initiatives;
2. Researching and evaluating programmatic or administrative issues;
3. Assessing documentation for compliance and accuracy; and
4. Advising on or resolving recurring operational or procedural issues.

OR

Education: Ph.D. or equivalent doctoral degree or 3 full years of progressively higher-level graduate education leading to such a degree or LL.M. in a field which demonstrates the knowledge, skills, and abilities necessary to do the work of the position.

OR

Combination of Education and Experience: A combination of education and experience may be used to qualify for this position as long as the computed percentage of the requirements is at least 100%. To compute the percentage of the requirements, divide your total months of experience by 12. Then divide the total number of completed graduate semester hours (or equivalent) beyond the second year (total graduate semester hours minus 36) by 18. Add the two percentages.

Minimum Qualifications for GS-12:

Specialized Experience: Applicant must demonstrate at least one year of specialized experience equivalent in difficulty and responsibility to the GS-11 level in the Federal service, performing 3 or more of the following:

1. Presenting data, findings, or recommendations to leadership;
2. Developing project plans, timelines, or implementation strategies;
3. Planning, evaluating, or coordinating organizational resource allocation/utilization, performance measures, or process improvement initiatives; and
4. Coordinating activities with internal or external stakeholders.

All qualification requirements must be met by the closing date of this announcement. Qualification claims will be subject to verification.

NOTE: Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Education

If you are claiming education as any part of your qualifications for this position, you must submit an official transcript, unofficial transcript, or a list including courses, grades earned, completion dates, and quarter and semester hours earned.

Special Instructions for Foreign Education : If you are using education completed in foreign colleges or universities to meet the qualification requirements, you must show that the education credentials have been evaluated by a private organization that specializes in interpretation of foreign education programs and such education has been deemed equivalent to that gained in an accredited U.S. education program; or full credit has been given for the courses at a U.S. accredited college or university. Failure to provide such documentation with your application will result in lost consideration. For further information, visit:

Additional information

Promotion Potential: When promotion potential is shown, the agency is not making a commitment and is not obligated to provide future promotions to you if you are selected. Future promotions will be dependent on your ability to perform the duties at a higher level, the continuing need for an employee assigned to the higher level, and administrative approval.

Background Investigation: To ensure the accomplishment of our mission, DHS requires every employee to be reliable and trustworthy. To meet these standards, all selected applicants must undergo and successfully obtain and maintain a background investigation as a condition of placement into this position. This may include a credit check, a review of financial issues such as delinquency in the payment of debts, child support and/or tax obligations, as well as certain criminal offenses and illegal use or possession of drugs.

Reasonable Accommodation (RA) Requests : If you believe you have a disability (i.e., physical or mental), covered by the Rehabilitation Act of 1973 as amended that would interfere with completing the USA Hire Competency Based Assessments, you will be granted the opportunity to request a RA in your online application. Requests for RA for the USA Hire Competency Based Assessments and appropriate supporting documentation for RA must be received prior to starting the USA Hire Competency Based Assessments. Decisions on requests for RA are made on a case-by-case basis. If you meet the minimum qualifications of the position, after notification of the adjudication of your request, you will receive an email invitation to complete the USA Hire Competency Based Assessments, based on your adjudication decision. You must complete all assessments within 48 hours of receiving the URL to access the USA Hire Competency Based Assessments if you received the link after the close of the announcement. To determine if you need a RA, please review the Procedures for Requesting a Reasonable Accommodation for Online Assessments. (

Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.

Help

A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

Benefits: DHS offers competitive salaries and an attractive benefits package, including: health, dental, vision, life, and long-term care insurance; retirement plan; Thrift Savings Plan [similar to a 401(k)]; Flexible Spending Account; Employee Assistance Program; personal leave days; and paid federal holidays. Other benefits may include: flexible work schedules; telework; tuition reimbursement; transportation subsidies; uniform allowance; health and wellness programs; and fitness centers. DHS is committed to employee development and offers a variety of employee training and developmental opportunities. For more information, go to the DHS Careers website and select "Benefits." Disabled veteran leave will be available to any Federal employee hired on or after November 5, 2016, who is a veteran with a service-connected disability rating of 30 percent or more.

A student loan repayment incentive may be available, in which case a service agreement will be required.

Review our benefits

Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.