Senior Field Service Technician

Senior Field Service Technician

Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.

If you're the kind of professional who thrives in the field someone who enjoys solving problems hands-on, building trust with customers, and keeping essential systems running this role is built for you.

As a Senior Field Service Technician, you won't just fix equipment. You'll ensure mission-critical water treatment systems operate safely, efficiently, and reliably supporting customers who depend on water solutions every day.

This is a role for someone who values independence, accountability, and work that truly matters.

Why This Role Is Different

• You're trusted to work independently and solve problems on-site your expertise matters
• You'll directly impact system reliability, customer confidence, and service excellence
• You'll build strong relationships with customers and internal service teams
• You'll be part of a global company solving real-world water challenges

What You'll Be Doing

• Installing, servicing, and maintaining water treatment and purification equipment at customer sites
• Performing preventative maintenance and troubleshooting mechanical and electrical systems
• Diagnosing system issues and implementing effective corrective actions
• Interfacing directly with customers to understand needs, communicate solutions, and ensure satisfaction
• Identifying and addressing safety concerns on both company-owned and customer-owned equipment
• Documenting service activities, inspections, and parts usage using mobile devices and Microsoft Office tools
• Maintaining company tools, parts inventory, and service vehicle
• Participating in a compensated on-call rotation, including occasional evenings and weekends

Where You'll Make an Impact You'll support customers throughout the Germantown territory, ensuring their water treatment systems operate safely and reliably while representing Xylem as a trusted service partner in the field.

What We're Looking For

• Experience in field service, mechanical, electrical, plumbing, or industrial technical work
• Strong troubleshooting and problem-solving skills
• Comfort working independently in a customer-facing environment
• Ability to identify safety risks and take corrective action
• Proficiency using mobile devices and basic computer applications
• Valid driver's license with a clean driving record

Preferred:

• 25 years of relevant technical or field service experience
• Experience with water treatment, industrial equipment, or process systems, a plus!
• Electrical and/or plumbing experience

The Kind of Technician Who Thrives Here You're dependable, solutions-oriented, and customer-focused. You take pride in doing the job right the first time, value safety, and enjoy the freedom and trust that comes with field-based work. You understand that great service keeps essential operations running.

What We Offer

• Competitive hourly pay (starting around $29-31/hour; based on skills and experience)
• Overtime opportunities and compensated on-call rotation
• Health, dental, and vision insurance starting on Day 1
• Paid time off (20 days from the start) and paid holidays
• Generous retirement savings plan
• Tuition reimbursement and career progression plans
• Reward and recognition programs
• Paid parental leave

Ready to Make an Impact in the Field? If you're looking for more than "just another technician job" and want a role where independence, trust, and impact come together we'd love to hear from you.

Apply today and help keep critical water systems running where it matters most.

Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world.

At Xylem, you'll not only contribute to solving water issues but also have the chance to make a difference through our paid Volunteer Program, Xylem Watermark. We prioritize our employees' well-being through inclusion and belonging as well as our Employee Resource Groups (ERG). Proud to be an Equal Employment Opportunity (including disability and veterans) and Affirmative Action workplace, Xylem fosters an inclusive environment free from discrimination or harassment.

Please note that the information in this job description outlines the general nature of the position and is not an exhaustive list of duties. Xylem is dedicated to providing reasonable accommodations to enable all employees to perform their essential job functions. We reserve the right to modify this job description and assign additional duties as needed. Embrace the opportunity to be part of Xylem's transformative journey in shaping the future of water technology!