Plant IT Service Desk Supervisor

$62.87k - $94.31k

Full-time

Slate

About Slate
At Slate, we’re building safe, reliable vehicles that people can afford, personalize and love—and doing it here in the USA as part of our commitment to reindustrialization. The spirit of DIY and customization runs throughout every element of a Slate, because people should have control over how their trucks look, feel, and represent them.
| WHO WE ARE LOOKING FOR:
The IT Service Desk Supervisor is responsible to supervise a team of IT Desktop Support Technicians while staying deeply involved in frontline support yourself. You'll be the local face of IT for the Warsaw plant, responsible for endpoint health, AV/conference room readiness, identity and access requests, and coordinating with the corporate IT team on escalations, projects, and initiatives. This position reports to the IT Services Manager
| WORK AUTHORIZATION REQUIREMENT:
Applicants must be authorized to work in the United States on a permanent basis. We are unable to offer visa sponsorship at this time.
| WHAT YOU GET TO DO:
Frontline Support & Hands-On Execution
Serve as the primary escalation point for plant IT issues & projects — taking tickets, not just reviewing them and not just delegating work
Troubleshoot and resolve hardware, software, network, and AV issues end-to-end
Deploy, image, and configure Windows endpoints using Microsoft Intune
Manage hardware lifecycle including procurement coordination, deployment, and retrieval for plant employees
Maintain conference rooms, shared workstations, and production-floor IT equipment
Provide hands-on support for manufacturing systems, printers, barcode scanners, shared kiosks, and MFP devices
Team Leadership
Supervise and mentor a team of Desktop technicians at the Warsaw plant
Set daily priorities, manage ticket queues in Jira Service Management, and ensure SLA adherence
Conduct regular 1:1s, provide coaching, and support career development for your team
Own shift coverage and on-call scheduling for plant IT support hours
Document technician performance and contribute to performance reviews
Plant IT Operations
Maintain the Warsaw plant IT asset inventory — accurately tracked from procurement through disposition
Work with IT counterpart teams to manage local network closets, patch panels, switches, and Wi-Fi access points in coordination with the network team
Respond to access requests and identity issues, working with corporate IT to resolve Entra ID / Active Directory issues
Support onboarding and offboarding processes for plant employees, including hardware setup, account provisioning, and equipment retrieval
Ensure endpoint compliance and patching health through NinjaOne RMM
Maintain accurate SOP documentation and runbooks in Confluence for plant-specific IT procedures
Collaboration & Communication
Serve as the primary IT point of contact for plant operations, HR, and facilities leadership
Escalate complex issues to the IT Manager with clear, well-documented context
Participate in plant leadership meetings to surface IT risks and upcoming needs
Coordinate with corporate IT on infrastructure projects, rollouts, and policy changes affecting the plant
| WHAT YOU BRING TO THE TEAM:
5+ years of IT support experience, including at least 3+ years in a lead or supervisory capacity
Proven ability to stay hands-on while managing a team — this role requires both
Strong Windows 11 troubleshooting and endpoint management skills
Experience with Microsoft 365 and Entra ID / Azure Active Directory
Familiarity with endpoint management platforms (Intune, SCCM, or equivalent RMM tools)
Experience with IT service management platforms — Jira Service Management
Solid networking fundamentals: DNS, DHCP, VLANs, Wi-Fi, and basic switching
Strong communication skills — able to explain technical issues clearly to non-technical stakeholders
Ability to critical think and make decisions in a fast-paced environment
Working Conditions
Critical on-site presence (5 days a week), on-call/after-hours support as needed
Fast-paced startup environment with hands-on leadership required.
Mix of office, shop floor, and supplier engagement.
Physical Requirements
Must have the ability to lift up to 35 pounds.
Must have the ability to stand, walk, and perform repetitive tasks for extended periods.
| SALARY RANGE:
The compensation for this position is the range Slate reasonably and in good faith expects to pay for the position taking into account the wide variety of factors that are considered in making compensation decisions, including job-related knowledge; skillset; experience, education and training; certifications; work location; and other relevant business and organizational factors.
Base Pay Range (Annual)
$62,871.00 - $94,306.00 USD Annual
WHY JOIN TEAM SLATE?
At Slate, we’re fueled by grit, determination, and attention to detail. The start-up spirit of ingenuity and resourcefulness move our business forward. Team Slate fosters a culture of excellence, innovation, and mutual respect, and is motivated by shared principles.
Safety First
Delight Customers
One Team
Relentless Improvement
Fast, Frugal, and Scrappy
Respectful Collaboration
Positive Legacy
WE WANT TO WORK WITH PEOPLE THAT REFLECT THE COMMUNITIES IN WHICH WE OPERATE.
Slate is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, marital status, parental status, cultural background, organizational level, work styles, tenure and life experiences. Or for any other reason.
Slate is committed to providing reasonable accommodation for qualified individuals with disabilities in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at
View email address on us.fitly.work.

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Vacancy posted 24 days ago

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