Host / Service Assistant

Cooper's Hawk is now hiring a Host/Service Assistant for Piccolo Buco!The Piccolo Buco Host/Service Assistant is a liaison for our Guests’ experience. Host/Service Assistants are the first impression to our restaurant and their positive energy and communication sets the tone for the Guest experience. The expectation is that this role does whatever it takes to support in anticipating and executing all Guest needs.What You’ll GetIncredible Discounts: 50% Dining and Carryout40% Retail Wine20% Retail and Private EventsMonthly Complimentary Wine Tasting for TwoMedical, Prescription, Dental, Vision Insurance plus Telemedicine and Wellness ProgramCompany Matching 401(k) Retirement Savings PlanFlexible Savings Accounts- Health and Dependent CareHighly Competitive Pay plus Team Member Incentives & Rewards Pay Access before Pay DayFlexible SchedulesPaid Time OffAccess to Team Member Relief ProgramEmployee Assistance Program, providing mental health, legal and financial counseling.“Everyday Benefits” Program to include insurance coverage (pet, life, auto, home/property) and employee discounts on goods and servicesEmployee Referral Bonus ProgramWine and Culinary EducationCareer GrowthFlight PlanMilestones Recognition ProgramWhat You’ll Do Welcome all Guests with urgency and hospitality. Actively communicate with all departments within the restaurant to ensure a memorable guest experienceExecute professional and informed phone skills when answering Guest phone calls/inquiries Guide the Guests to their seats upon arrivalMonitor the Guest flow to support in positive restaurant operationsManage special seating requests of Guests consistent with table availabilityCommunicate with other Tipped Service Assistants regarding table statuses to drive Guest counts and maximize trafficEngage with Guests and answer questions about food, wine, and facilities in a friendly, helpful mannerAssist with the duties of Servers and Food Runners as needed to maintain service effectiveness and efficiency(refill waters and drink, pre-bus tables, mark tables, etc)Follow departmental checklists and standard operating procedures to ensure work areas are prepared for opening, mid-shift or closing in accordance with company guidelines Pre-bus tables as necessaryEnsure proper table and station appearanceEnsure floors and chairs surrounding tables and/or the bar are clean and free of debrisClean and reset tables/bar top once Guests have leftComplete necessary side work during non-busy hoursMaintain professional relationships and actively communicate with all Managers and Team Members to ensure an exceptional guest experienceMaintain a professional image at all times by adhering to all appearance and behavior guidelines in the employee handbookPerform other duties as assignedWhat You’ll NeedMust represent Piccolo Buco and Cooper’s Hawk ValuesMust be at least 18 years of ageAn individual that thrives in a team-based environmentHas a passion for guest service and hospitality-focusedAbility to multi-task and work calmly and effectively under pressure, in a fast-paced environmentAbility to lift and carry up to 40 lbs.Ability to stand and walk up to 10 hours per shiftAbility to exert fast-paced mobility for periods of up to 6 hours in lengthAbility to perform essential functions to Piccolo Buco and Cooper’s Hawk standards with reasonable accommodationAbility to work flexible shifts and schedules, inclusive of weekends and some holidays Must be able to read, write and understand English Cooper’s Hawk reviews several factors when establishing compensation. Salaries and hourly wages appearing in a job posting may be published by third parties and may not reflect the salaries or hourly wages offered by Cooper’s Hawk.? Cooper’s Hawk is an equal opportunity employer.? All qualified applicants are considered for employment without regard to the person’s race, color, religion, national origin, sex, sexual orientation, age, marital status, veteran status, disability, or any other characteristic protected by applicable law. Cooper’s Hawk makes reasonable accommodations during all aspects of the employment process, including during the interview process. The information provided above indicates the general nature and level of work required of the position and is not a comprehensive list of all responsibilities or qualifications. The Benefits list is only a highlight of some of the benefits offered to team members; eligibility for certain benefits apply. About Us Cooper's Hawk features a Napa-style tasting room with wine-inspired retail for entertaining and a full-service restaurant, bar and private event space, offering a modern-yet-casual dining experience. Each scratch-kitchen menu item is designed to pair with our wines. Speaking of wine...the Cooper's Hawk Wine Club is perhaps the largest in the world, offering not only top-notch award-winning wines but also exclusive Wine Club membership benefits, including curated dining and travel experiences. Since 2005, we've brought the Napa Valley experience to our guests and Wine Club members, and now, with Piccolo Buco by Cooper’s Hawk, we’re bringing the vibrant flavors of Rome to them as well. Together, we’re creating a lifestyle brand like no other.