Program Manager, IT Portfolio

IntroAre you ready to explore a world of possibilities, both at work and duringyour time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!Why you'll love this jobOur goal is to create an environment with strong product leadership and empowered product teams delivering amazing products for our customers. Of course, we also want to make sure we are having fun, working with, and caring for amazing peopleAmerican Airlines Dojo Hangar - a place where our teams come to receive coaching, learn new ways of working, develop their design thinking, product mindset and excel technically. In the Hangar we bring product leaders, engineers, airport staff, and customers together to collectively build the most customer centric capabilities while improving how we work simultaneously - to rapidly deliver customer value faster than ever before. Teams work on their existing backlogs in highly focused sprints and spend most of their time pairing - but dedicated time is given to learning and experimentation. Our coaches are subject matter experts who immerse with the teams and provide active feedbackWhat you'll doAs noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations. Collaborate with Dojo Leads and the Director to plan, prioritize, and confirm Dojo engagementsClearly communicate Dojo offerings and services to teams, highlighting how they support team successMaintain transparent and frequent communication with stakeholders regarding scheduling, constraints, challenges, and successesSchedule engagements and meetings based on coach capacity and team priorityCoordinate hybrid experiences (in-person and remote), including room reservations, food orders, A/V setup, power sources, and other logisticsContinuously improve the Dojo experience for both teams and coaches by refining processes, templates, ceremonies, and ways of workingOrganize and simplify information to ensure it is easily accessible and consumable by teams and coachesEnsure coaches are well-supported with necessary resources such as team status updates, documentation, access, invites, and organized team eventsMaintain a pipeline of upcoming teams, scheduling events to prepare them and their leaders for intake, discovery, and immersive engagements in the Hangar, provide active feedback. All you'll need for successMinimum Qualifications- Education & Prior Job ExperienceBachelor’s degree in business administration, Communications or other related field 3 years of experience working closely with product teams coordinating and organizing events 1 year of professional experience at large enterprises or highly matrixed organizations in applied design thinking, product management, or technical rolesFamiliarity with internal operations or event planning and marketingGood understanding of technology operationsPreferred Qualifications- Education & Prior Job ExperienceAirline industry experience, including engineering / business processes and supporting technologyDemonstratable work experience in helping product leaders to create an environment conducive to supporting empowered product teams delivering great resultsExperience in helping product leaders and senior leaders align priorities to the overall business goals and product strategiesProven experience in building relationships with senior leaders across the organization to influence and inspire changeSkills, Licenses & CertificationsExcellent organizational and project management skills with a keen attention to detail Strong leadership and interpersonal skills, with the ability to influence and collaborate across organizations/product teamsAdaptable and able to pivot strategies when project priorities shiftExcellent communication and presentation skillsStrong problem-solving skills and a proactive approach to identifying and resolving issuesAbility to manage relationships and navigate conflictUnderstands technical concepts and principlesResults-driven with a focus on delivering high-quality outcomesComfortable working in a fast-paced, dynamic environment with competing prioritiesWhat you'll getFeel free to take advantage of all that American Airlines has to offer: Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network. Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more. Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need. 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year. Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and moreFeel free to be yourself at AmericanFrom the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world. Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.