Fleet & Dispatch Manager
Nuage Designs Inc
Job Description
Job Description
Fleet & Dispatch Manager
N U A G E D E S I G N S · Miami, FL · Reports to Regional Operations Manager Southeast · Full-Time - Exempt
T H E C O M P A N Y
About Nuage Designs
For over two decades, Nuage Designs has set the standard for couture linens and luxury event rentals — trusted by the world’s top event planners, Fortune 500 companies, and luxury hotels to make moments extraordinary.
Founded in Miami’s Wynwood district in 2004, we’ve grown into a team of over 140 across Miami, New York, and Chicago — and we’re just getting started. Now entering our most ambitious chapter yet, we’re doubling down on people who care deeply about quality, design, and the art of the unforgettable.
We’re looking for exceptional people who are energized by growth, inspired by craft, and ready to help shape a company at an inflection point. If that sounds like you, we’d love to hear from you.
T H E R O L E
The Opportunity
The Fleet & Dispatch Manager is a hands-on operational leader responsible for overseeing all transportation operations that support Nuage Designs' event installations, deliveries, and pickups. This role leads the company's fleet operations, driver team, dispatch function, and transportation compliance while ensuring every delivery is executed safely, efficiently, and on schedule.
The ideal candidate is an experienced transportation leader who thrives in a fast-paced environment and has a strong background in fleet management, driver supervision, DOT compliance, route optimization, and customer service. This position works closely with warehouse, operations, installation, and account management teams to ensure exceptional execution for every client event.
W H A T Y O U ’ L L D O
Duties & Responsibilities
Transportation & Fleet Operations
Lead all daily transportation operations, dispatch activities, and fleet scheduling.
Develop, coordinate, and optimize delivery and pickup routes based on installation schedules, event timelines, and customer requirements.
Monitor routes throughout the day and make real-time adjustments to maximize efficiency and respond to changing priorities.
Ensure on-time delivery and pickup performance while maintaining the highest level of customer service.
Coordinate transportation schedules with warehouse and installation teams to ensure equipment is staged, loaded, and delivered accurately.
Serve as the primary point of contact for transportation-related issues and resolve delivery challenges quickly.
Recruit, train, coach, and develop a high-performing team of commercial drivers.
Conduct regular driver performance evaluations and provide ongoing coaching and accountability.
Lead daily transportation meetings and communicate priorities, route changes, and operational updates.
Foster a culture of professionalism, accountability, safety, and customer service.
Ensure appropriate staffing levels to support seasonal business demands and event schedules.
Oversee the daily operation, readiness, and utilization of the company's fleet.
Coordinate preventative maintenance, repairs, inspections, registrations, licensing, and vendor relationships.
Monitor fleet performance and vehicle utilization to maximize efficiency and minimize downtime.
Ensure all company vehicles meet DOT safety requirements and company operating standards.
Maintain accurate fleet maintenance records and documentation.
Ensure full compliance with all DOT, FMCSA, OSHA, and company safety regulations.
Monitor Driver Hours of Service (HOS) compliance and electronic logging requirements.
Oversee driver qualification files, licensing requirements, and required certifications.
Conduct vehicle inspections and ensure completion of pre-trip and post-trip inspections.
Investigate accidents, safety incidents, and compliance violations while implementing corrective actions.
Promote a proactive safety culture through ongoing training and communication.
Supervise daily dispatch operations and transportation scheduling.
Monitor driver progress using GPS and fleet management technology.
Utilize routing software to improve efficiency and reduce transportation costs.
Manage route changes, emergency situations, weather delays, and customer requests in real time.
Ensure accurate delivery documentation, proof of delivery, and transportation records.
Communicate proactively with customers regarding delivery windows, installation schedules, delays, and service updates.
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