Selling and Service Specialist, Maison Madison

Job Title

Selling And Service Specialist (SSS)

Job Description

The Herms Maison Madison Boutique opened in 1983 and focuses on providing extraordinary service to clients as a part of the New York Region. This position will report to the Senior Floor Director and will work collaboratively with the sales team and selling support teams to support the client experience in a fast-paced, luxury environment.

The Opportunity

The Selling and Service Specialist (SSS) provides clerical support for both front and back of house operations in the Herms boutique. The SSS is responsible for processing and ensuring the accuracy of all transactions (including receptions, CRM, SKUs, monetary payment, and client verification) and the administration support of after sales services when needed. Partners with management team on POS decisions. All other duties as assigned by the supervisor.

About the Role:

• Assist top volume driving Sales Specialists and Selling Supervisors by organizing gifting initiatives and experiences for clients and referrals, in tandem with Client Development Relationship Management team and Concierge team.
• Responsible for supporting assigned Sales Specialists and Selling Supervisors and Maison Madison overall in reaching monthly sales goals.
• Prepare for in-store appointments with charge send and item pulls, set up fitting rooms in tandem with Selling Management and Concierge, ensure accurate processing of sales at POS, and post-sale follow up with shipping for timely client deliveries.
• Communicate, engage and clientele effectively for in-store animation and events via company digital devices and note cards.
• Collaborate with the Sales team assist in planning client appointments
• Plan and organize appointment scheduling into company calendar system and support as a host to each appointment in a personalized manner dedicated to the specific client.
• Support with post-sale follow up of alterations, repairs, and personalization.
• Serve as an Herms Ambassador in representing gracious client service to clients, and support to the assigned Sales professional
• Assist with the fulfilment of POS activities such as charge sends and transfer requests.
• Accurately record point of sales transaction at the register: processing sales, sends, repairs, assist in preparation of opening and closing procedures with management.
• Consistently provide high levels of service to our clients within the Herms standard of service: prompt and friendly greeting, offer to assist and answer questions, and assistance with wrapping and packaging at point of sale.
• Support of sales team with selling process: hanging merchandising, returning merchandise to floor, retrieving stock, physical preparation of stock room.
• Provide assistance as needed in stockroom operations: support all areas of merchandise flow including replenishment, physical EAS tagging, ticketing etc. Provides assistance as needed in physical inventory preparation.
• Recording accurate and detailed CRM files that provide meaningful detail of purchase history and sales analysis.
• Answering phones in a timely manner and exhibiting friendly and appropriate customer service.

Supervisory Responsibility:

NO

Budget Responsibility:

NO

Decision Making Responsibility:

NO

About You:

• Passionate about interacting with clients in a warm and generous manner.
• Positive client service skillset and engaging in a pleasant, warm, and welcoming demeanor.
• High level of accuracy in completing tasks and ability to navigate logistics of preparing, setting, and assisting in client appointments.
• Flexibility and dependability in scheduling according to needs of the business.
• Candidate should be organized, and self-motivated.
• 1 year of selling and retail experience, in a luxury environment preferred.
• Strong communication skills.
• Experience with POS and/or cash handling strongly preferred.
• Customer service oriented.
• Ability to multi-task in a fast-paced environment.
• Detail oriented.
• Strong organization, communication, and follow-up skills.
• Computer skills must be proficient in: Microsoft Office, Retail Operating Systems, and POS functions.
• Ability to handle difficult situations with grace, compassion, and composure.
• Ability to lift between 0-25 lbs. without assistance.
• Regular in-person work at a Company-designated work location is an essential function of this position.

The hourly range for this position is $25.19 - $28.15. Actual rates are determined based on the job, location, and individual experience.

Herms Benefits Overview

Herms is proud to offer a variety of benefits to support the needs of our employees and their families, including:

• Commission and bonus incentives based on sales performance
• Medical, Dental, Vision
• Life Insurance and Disability
• Paid time off (15 vacation days, 11 company holidays, 3 floating holidays, 2 wellbeing days, and sick & safe time)
• Paid Parental Leave and Transition Time
• 401(k) and Roth Retirement Plan with company matching and profit sharing
• Various voluntary benefits (e.g., flexible spending accounts, fitness reimbursement, voluntary life insurance)
• Product discount and EAP resources
• Access to Calm App, Health Advocate, Family Building Support, and more!

We are looking for a candidate that has a combination of the above attributes and can perform the key functions of the role with or without reasonable accommodations.