Veterinarian - Chief of Staff

CHIEF OF STAFF

The pay range for this full‑time role is $117,719 - $170,039. Variable pay is also available based on production. The specific rate is determined by experience, skill level, education and location.

SUMMARY OF JOB PURPOSE AND FUNCTION

The Chief of Staff manages the hospital to ensure the highest quality of veterinary care, exceptional client service, associate engagement and maximum productivity of the veterinary medical team. The role advocates for pets, builds long‑term relationships with clients, and educates clients and hospital associates on all aspects of pet health.

Partners with the Practice Manager (if applicable) to operate an effective, productive veterinary medical team, ensure a safe and engaging hospital environment, and improve both medical quality and business performance.

ESSENTIAL RESPONSIBILITIES AND TASKS

Time is split roughly 20‑30% leadership and 70‑80% veterinarian duties. The Chief of Staff must use judgment to prioritize duties each day.

Leadership Responsibilities (≈20‑30% of time)

• Live and exemplify the Five Principles of Mars, Inc. in self and team.
• Partner with the Practice Manager to manage the hospital as role models and champions of the Banfield brand.
• Train the team on Banfield guidelines, supervise associates, ensure compliance and high quality client service.
• Oversee and train associates on client education about wellness plans, preventive care and other services; resolve client issues.
• Identify bottlenecks and formulate solutions for medical operations.
• Recruit, interview, train, develop, coach, mentor, discipline and terminate hospital associates.
• Lead and mentor Associate Veterinarians to deliver outstanding care and business results.
• Create and maintain veterinarian schedules; coordinate with Practice Manager on scheduling and CE.
• Act as communication liaison; hold routine team meetings and distribute business information.
• Provide inspirational leadership; develop a positive professional relationship with all stakeholders.
• Develop annual planning, budgeting and productivity levels in partnership with Practice Manager, Field Director and Medical Director.
• Execute market objectives, goals, strategies and measurements (OGSMs); participate in market‑level teams.
• Ensure compliance with practice policies, local, state and federal laws.
• Other job duties as assigned.

Associate Veterinarian Responsibilities (≈70‑80% of time)

• Establish trust with clients and deliver preventive care, complete diagnostic workups and thorough treatment plans.
• Practice evidence‑based medicine and preventive care, using judgment when guidelines are absent.
• Maintain compliance with the State Veterinary Practice Act, controlled‑substance laws and Banfield Code of Ethics; keep complete medical records.
• Lead the hospital team through daily schedules, delegate tasks and improve efficiency.
• Prescribe and administer preventive care, diagnose and treat diseases and injuries.
• Advocate preventive care and adoption of wellness plans.
• Communicate diagnosis and treatment plans to the team and client.
• Prescribe and administer drugs and vaccines; perform surgery as required.
• Maintain safety, use proper restraining techniques, keep areas clean, sterile and organized.
• Strive to achieve performance metrics set by medical and field leadership.
• Address and resolve client concerns arising from medical care; build lasting relationships.
• Other job duties as assigned.

HIRING QUALIFICATIONS / COMPETENCIES

• Leadership, Conflict Management, Customer Focus, Developing Direct Reports, Directing Others, Building Effective Teams.
• Functional Hiring and Staffing, Communication Skills, Managing and Measuring Work, Peer Relationships, Drive for Results.

CAPABILITIES AND EXPERIENCE (CAN DO)

• Multi‑tasking, organizational ability, surgical skills, problem‑solving, intellectual ability, mathematical ability.
• Computer skills and proficiency with specialized software.

ATTITUDES (WILL DO)

• Initiative, integrity, cooperativeness, flexibility, independence, resilience, tolerance for stress.

SPECIAL WORKING CONDITIONS

Ability to work with pets, work >40 hrs/week, mandatory weekends and evenings, high noise level. Must stand, walk, stoop, kneel, climb, lift up to 50lbs, excellent visual acuity. Must not be exposed to hazards. Some travel required.

EXPERIENCE, EDUCATION AND/OR TRAINING

• Doctor of Veterinary Medicine or equivalent mandatory.
• Must hold an active veterinary license or be eligible for licensure.
• At least two years clinical experience.
• 1‑3 years coaching and developing associate doctors.
• Must meet all mandatory clinical competencies.

BENEFITS

• Comprehensive Medical, Dental and Vision Insurance.
• 401(k) Roth with company match.
• Student debt relief for full‑time DVMs.
• Paid time off and holidays.
• Mental health and wellbeing resources.
• Short‑ and Long‑Term Disability (company‑paid).
• Flexible Spending Accounts.
• Health Savings Account.
• Paid parental leave for birth and adoption.
• Continuing Education Allowance (eligible positions).
• Backup child and elder care, fertility and family‑building support.
• Digital exercise therapy program.
• Voluntary protection benefits.
• Legal plan and identity protection.
• Commuter benefits.
• Three free Optimum Wellness Plans for pets.
• Exclusive discounts on products and services.
• Benefits eligibility is based on employment status. Full‑time associates are eligible for all benefit programs; part‑time associates for those with an asterisk.

EEO & Equal Opportunity

Banfield Pet Hospital is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity or expression, age, genetic information, status as a protected veteran, or status as a qualified individual with disability. Banfield Pet Hospital complies with all applicable federal, state and local laws governing nondiscrimination in employment.

About Us

Banfield is a community of caring people marked by a diversity of thought, background and approach. Together we’re bonded by a commitment to our purpose: A BETTER WORLD FOR PETS.