Account Manager

Inbound SDR

This role is open to candidates based in LATAM, Africa, and Eastern Europe. Please note that as this role supports U.S.-based clients, candidates must be available to work during U.S. business hours aligned with the client's time zone.

Our client is an established and rapidly growing eCommerce and B2B organization that has built a market-leading position within its industry over the past two decades. Operating as an 8-figure business, the company serves both individual consumers and institutional buyers through a combination of online sales channels and direct business development initiatives.

The Inbound SDR will serve as the first point of contact for prospective customers and manage inbound sales activity across the organization. The Inbound SDR will respond to inbound inquiries, coordinate quote requests, maintain CRM accuracy, and ensure prospective customers receive timely and professional support. This role is ideal for someone with strong communication skills, excellent organization, CRM experience, and a customer-first mindset.

Fully Remote | 9:00 AM - 5:00 PM PST

Inbound Lead Management

• Respond promptly to inbound inquiries from prospective customers.
• Contact incoming leads through phone, email, and other communication channels.
• Gather relevant customer information and route inquiries appropriately.
• Ensure prospects receive timely and professional follow-up.

Quote Coordination & Sales Support

• Assist prospects with product inquiries and quote requests.
• Coordinate information required to move opportunities through the sales process.
• Support sales initiatives through timely follow-up and communication.
• Help maintain a smooth customer buying experience.

CRM Management

• Maintain accurate records within HubSpot.
• Track lead progression, customer interactions, and follow-up activities.
• Ensure CRM data remains clean, organized, and actionable.
• Support pipeline visibility through accurate documentation.

Customer Communication

• Serve as the first point of contact for prospective customers.
• Deliver a professional and positive customer experience.
• Build rapport and credibility through effective communication.
• Maintain strong customer relationships throughout the sales process.

Administrative & Operational Support

• Assist with customer service inquiries when needed.
• Support operational coordination across internal teams.
• Ensure information is accurately documented and communicated.
• Identify opportunities to improve workflows and operational efficiency.

Qualifications Experience

• 2+ years of experience in sales development, customer support, customer success, inside sales, or other customer-facing roles.

• Experience working within CRM systems, preferably HubSpot.

• Experience handling customer inquiries via phone and email.

• Experience supporting inbound sales or customer service processes.

• Experience maintaining CRM records and managing customer interactions.

Qualifications Skills

• Exceptional verbal and written communication skills.

• Professional phone presence.

• Strong customer relationship-building skills.

• Strong organizational and follow-up abilities.

• Ability to manage multiple priorities simultaneously.

• Strong attention to detail.

• Experience with HubSpot or similar CRM platforms.

• Ability to maintain accurate CRM documentation and pipeline management.

• Strong problem-solving and customer service skills.

What Success Looks Like

• Inbound inquiries and quote requests receive timely responses.

• Customers consistently receive an outstanding experience.

• CRM data remains accurate and up to date.

• Internal teams receive timely and accurate information.

• The sales process operates efficiently and supports revenue growth.

This is an opportunity to join a growing organization where responsiveness and customer experience directly contribute to business success. The Inbound SDR will play a key role in supporting prospective customers, improving operational efficiency, and helping drive continued company growth.