Collections Specialist

Job Type


Full-time

• Outbound collections communication
• Preparing demand letters
• Reviewing and submitting Foreclosure referrals
• Communicating with internal Legal department on delinquent loans
• Handling incoming customer service calls
• Payment processing
• Data processing
• Reporting management
• Understanding and following Fair Debt Collections Practices Act
• Negotiating payment arrangements
• Determining debtor's financial ability to offer alternate payment plans
• Skip Tracking to locate debtors
• Documenting and maintaining all incoming and outgoing collection efforts
• Scheduling property inspection and determining property conditions
• Addressing inquiries and issues of debtors in a timely and professional manner
• Providing outstanding customer service
• Monitoring accounts to identify outstanding debts
• Managing delinquency reporting activities
• Perform general clerical duties as needed

• 3 years mortgage experience is required
• 1 year experience in collections
• Bilingual in Spanish is a plus
• Attention to detail, efficiency in work, and being open to feedback
• Good data entry skills and phone etiquette are required
• Strong written and verbal communication
• Letter writing skills are needed for professional email responses
• Proficiency in Microsoft Office Suite of Products: Word, Excel
• Ability to learn new systems
• We use Encompass, Servicing Director and OnBase for our loans and documents