Service Coordinator - Pattons Inc - Atlanta, GA

Service Coordinator - Pattons Inc - Atlanta, GA

Pattons has been helping manufacturers and industrial businesses maximize performance through innovative compressed air solutions since 1945. As a proud member of the ELGi Equipments family of companies since 2012, we combine the responsiveness and customer focus of a trusted regional partner with the global strength, innovation, and resources of one of the world's leading air compressor manufacturers.

Together, Pattons and ELGi are driving the future of compressed air technology across the Southeastern United States and beyond. By investing in advanced technology, operational excellence, and-most importantly-our people, we are expanding our footprint and creating new opportunities for customers and employees alike.

The key to our unsurpassed reputation for quality and service is the ongoing dedication and talent of our team members. Our continuous pursuit of excellence includes providing competitive compensation packages, comprehensive benefits, professional development, and challenging growth opportunities to our valued team members.

About the Opportunity

The Service Coordinator supports operational efficiency within the Pattons branch location by providing administrative assistance with a focus on customer service, responsiveness, accuracy, and follow-through.

As a Service Coordinator, you will:

• Provide administrative support including, but not limited to, maintaining electronic and paper records, logs, and files related to branch operations
• Create, track, and enter documentation, such as service agreements and expenses related to service calls into Enterprise Planning System (ERP)
• Respond to customer and vendor requests and inquiries by phone and e-mail
• Generate, distribute, and track customer invoices and credit memos
• Assist with collecting unpaid invoices from customers
• Serve as backup to service manager in the scheduling and dispatching of field service jobs
• Manage record requests for audits and other inquiries
• Serve as backup for customers parts requests
• Other tasks as needed or assigned

About You

The Service Coordinator opportunity may be a match for you if you have the following minimum required qualifications:

• Minimum of a two-year degree or three years of relevant experience as listed below
• Minimum of two years' experience in an administrative support role and one year of experience providing customer service in a customer facing role
• Proficiency with Microsoft Office products, specifically Excel and Outlook
• Excellent written and verbal communication skills
• Excellent customer service skills

The Service Coordinator role may also be an ideal for you if meet the following preferred qualifications:

• Experience working with an Enterprise Resource Planning (ERP) System
• Strong organizational, time management, and prioritization skills in a fast-paced environment
• Keen attention to detail