Customer Service Representative - State Farm Agent Team Member

Customer Service Representative

As a proud Ozaukee native and Grafton High School alum, Berto genuinely loves and values this communityand that passion carries through to our agency culture. We've built a fun, energetic, and family-oriented environment that truly feels like home. From weekly team luncheons to a snack room stocked with everyone's favorite treats, we prioritize connection, laughter, and support while doing meaningful work for our customers. If you're looking for a workplace where relationships matter and your energy is appreciated, we'd love to meet you.

As a Customer Service Representative, you will be a key point of contact for our clients, providing timely and accurate information while ensuring a positive customer experience. This role involves addressing inquiries, resolving issues, and offering support on a variety of insurance-related matters. Your primary responsibilities will include:

• Responding promptly to customer inquiries via phone, email, and live chat.
• Providing information about insurance policies, coverage details, and claims processes.
• Assisting clients with policy changes, updates, and renewals.
• Investigating and resolving customer issues or concerns with empathy and professionalism.
• Collaborating with other departments to ensure comprehensive customer support.
• Maintaining accurate and up-to-date customer records.

Qualifications:

• Exceptional communication and interpersonal skills.
• Previous experience in customer service, preferably in the insurance industry.
• Detail-oriented with strong problem-solving abilities.
• Ability to handle challenging situations with empathy and professionalism.
• Familiarity with insurance products and policies is a plus.
• Proficient in computer applications and customer relationship management (CRM) software.

Requirements:

• High school diploma or equivalent; college degree is a plus.
• Knowledge of insurance regulations and industry practices (training will be provided).
• Ability to adapt to a fast-paced work environment.
• Strong organizational and time-management skills.
• Willingness to participate in ongoing training and professional development.

Compensation: $40,000.00 - $60,000.00 per year

Our team's mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams. We are located in Saukville, WI and help customers with their insurance and financial services needs, including:

• Auto insurance
• Home insurance
• Life insurance
• Retirement planning

State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.