Field Service Engineer I

Equipment Management Service and Repair – EMSAR, headquartered in Wilmington, Ohio, is a fast‑growing national technical services company providing maintenance, repair and installation services to OEMs in the Healthcare, Laboratory, Self‑Service Kiosk, and Critical Power sectors. EMSAR’s customer‑centric model enables the Company to customize and deliver the highest quality solutions to its blue‑chip and emerging client base. EMSAR’s portfolio of services includes: On‑site technical field support, including maintenance & repair FDA field change orders ("recalls") Bench repair and remanufacturing Installation Call center Contract manufacturing and logistics FDA compliance and validation Project management Training and education General Discussion of Responsibilities, Mission and Strategy This intermediate‑level field position is responsible for testing, calibration, verification, preventative maintenance, installation and repair services on a variety of equipment including laboratory instrumentation, medical testing devices, kiosk equipment, power three‑phase high voltage UPS and distribution equipment and/or other EMSAR and client equipment. As a service provider for a variety of customers, this position serves as the client‑facing representative for the organization and is expected to perform efficiently, effectively and represent EMSAR in a professional manner. Provides on‑site preventative maintenance, repairs, performance verifications, calibrations, and software/hardware upgrades on EMSAR‑supported equipment. Provides intermediate‑level engineer support and service work. Responsible for following quality practices specified by EMSAR and product vendors. Manages/completes assigned work orders in EMSAR’s Computerized Management System platform, Servicemax (approximately 25% of daily duties). Performs additional duties as needed and/or assigned by supervisor/manager. Maintains a professional appearance at all times with regard to dress, personal appearance and tools and equipment. Controls and maintains all EMSAR assets, including tools, parts and test equipment needed to perform work tasks. Promotes teamwork and cooperation between EMSAR associates and partner staff. Works regularly with the appropriate dispatcher for work assignments. May operate onsite at dedicated client facilities. May provide on‑the‑job support to entry‑level technicians. Supports and applies appropriate quality system processes. Discussion of Personal Characteristics and “Fit” Analytical: Ability to read and interpret technical instructions, safety manuals, service manuals, policies and procedures. Relies on instructions and pre‑established guidelines to perform job functions. Intermediate level technical skills with limited field service and/or technical experience. Excellent verbal and written communication skills. Effective interpersonal skills that result in positive internal/external relationships. Planning/organizing: Prioritizes and plans activities and uses time efficiently. Knowledge of commonly‑used concepts, practices, and procedures as a field service engineer for any one or more divisions. Works independently with some direct supervision. Qualifications Minimum Education and Experience High School diploma or equivalent, 2–4years technical experience, valid driver license and liability insurance, ability to drive personal, fleet and/or rental vehicles. Or Associate’s degree or higher and/or trade school degree, 1+ years technical experience (internship, externship, apprentice acceptable), valid driver license and liability insurance, ability to drive personal, fleet and/or rental vehicles. Work Environment and Physical Demands Extensive periods of sitting at a computer terminal documenting services; extensive periods of standing and walking while performing services; frequent bending, squatting and stair climbing; use of both hands without restriction to manipulate small hand tools; ability to lift up to 50pounds and move up to 125pounds without assistance; regional day and overnight travel required. #J-18808-Ljbffr