Call Center Representative

BCI Acrylic Independent Dealers

Call Center Representative

Company: HomeView
Location: West Des Moines, IA (and surrounding areas)
Job Type: Part-Time to Full-Time
Pay: Base hourly + bonus opportunities
Work Setup: Work from home initially, with transition to in-office About Us

With more than 25 years in business, HomeView is one of the fastest-growing brands in the acrylic bath remodeling industry. We offer custom bath remodeling solutions that enrich the lives of homeowners with bathrooms that are attractive, durable, and maintenance-free.

HomeView of West Des Moines is looking for a Call Center Representative to join our winning team. Join a group of professionals, earn competitive income, and make a positive impact by helping homeowners improve their homes.General Purpose

Strong customer service skills are a must. You will contact homeowners by phone, set up qualified appointments for free consultations, input lead information, update reports, and handle inbound calls from advertisements.Responsibilities

Deliver scripted pitches to homeowners
Adjust messaging based on customer needs
Handle questions and overcome objections
Collect and verify homeowner information (name, address, phone, etc.)
Schedule and confirm appointments
Input and manage appointment details in the system
Maintain accurate records of conversations and leads
Coordinate appointments for sales representatives
Conduct quality control calls
Answer inbound calls from marketing campaigns
Follow up with homeowners after initial contact
Update lead reports and tracking systems

Qualifications

Strong communication and customer service skills
Experience in telemarketing, sales, marketing, or call center roles preferred
Understanding of sales and marketing principles
Basic computer skills and ability to navigate CRM systems
Product knowledge will be provided through training

Why Join HomeView?

Flexible schedule (part-time to full-time opportunity)
Base hourly pay plus bonus incentives
Work-from-home flexibility (transitioning to office later)
Growth opportunities within a fast-growing company
Supportive and team-oriented environment

Apply Today

If you're motivated, energetic, and enjoy speaking with people, we'd love to hear from you-apply today!

Apply

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