Maintenance Supervisor I (AHC)

Maintenance Supervisor I

The Maintenance Supervisor I plans, organizes, and supervises the daily maintenance operations for area personnel, housing structures, sites, and equipment with a medium portfolio of communities or unit count. Develops and administers maintenance budgets for properties and maintenance facilities. Develops and implements operational procedures; oversees maintenance program operations. Trains, supervises, and evaluates the performance of assigned staff. Models and ensures high performance and customer service delivery consistent with the agency's mission, vision, and values.

Essential Duties + Responsibilities

The position duties and responsibilities listed below describe the general nature and scope of work. Other responsibilities, duties, and skills may be required and assigned, as needed. These essential functions require a consistent presence in the work environment on a regular basis, and regular attendance must be maintained.

• Directs employees and contractors engaged in performing the following repairs: structural, electrical, carpentry, HVAC, plumbing, and mechanical of the buildings.

• Inspects completed work, work in progress, and work plans on all assigned projects according to Federal, State, and City regulations and standards, including major constructions and ADA compliance.

• Projects the annual budget for several different properties. Including capital fund improvements, modernization, and major construction and remodeling projects.

• Requisitions tools, equipment, and supplies while maintaining budgetary guidelines.

• Maintains inventory control and required MSDS data.

• Directs employees to maintain the vehicle fleet.

• Schedules, estimates, and prioritizes worker/contractor hour requirements for completion of job assignments.

• Adjusts work procedures to meet production schedules and develops preventive maintenance schedules for assigned properties.

• Maintains the physical make-ready board and ensures proper coding of make-readys in Yardi Management software for tracking purposes.

• Utilizes Yardi Management software to track inventory, pull work order reports, and assign maintenance.

• Pulls key reporting daily to ensure the secure return of all keys each day.

• Confers with other supervisors to coordinate special projects of individual properties.

• Monitor employees' work performance and customer service skills through quality control.

• Directs workers assisting other departments as requested. This could include moving furniture, passing out resident notices, and loading and unloading equipment and supplies.

• Recommends and provides proper training changes in working conditions, and equipment use to increase the work crew's efficiency.

• Maintains time and attendance, and monitors production reports daily to ensure employee productivity meets current work standards.

• Direct workers engaged in the general external and internal cleaning and upkeep of buildings, including buffing, dusting, sweeping, mopping, vacuuming, sanitizing, power washing, etc.

• Inspects and directs workers engaged in ground maintenance activities and curb appeal. Inspects grounds for slips, trips, or fall hazards, erosion, and ground shifting.

• Interprets company policies for workers and enforces safety regulations. Prepares appropriate reports according to specific incidents/accidents. Responds timely to emergency situations.

• Attends Monthly Manager's Meetings. Organizes and holds Monthly Safety Training.

• Analyzes and resolves work problems. Assists workers in solving work problems. When needed, perform the activities of workers supervised.

• Initiates plans to motivate workers to achieve work goals. Implement a TEAMWORK environment.

• Ensures staff have all required certifications and/or permits.

• Assist with all community and resident retention events and/or staff meetings as needed.

• Ensure the property is prepared to meet any local, city, or state inspections.

• Ensure all make-readies are turned over in a timely manner.

• Required to be on call and available for emergencies at properties assigned. Additionally, required to be the primary on-call 1 week per month.

• Complete all duties as assigned or requested as outlined in operational and procedural guidelines. These guidelines are maintained and issued in the event of an emergency situation that arises at a property or any other location that serves our residents or employees.

• Participate in Trauma Informed Care (TIC) initiatives to include training, workgroups, project assignments, etc., that are launched or implemented in order to achieve and/or maintain certification as a TIC organization.

• Employees are expected to use Generative AI solutions ethically and responsibly.

• Other duties as assigned.

All supervisors:

• Lead, motivate, engage, and retain employees by:

  • Setting goals for performance and deadlines that comply and conform with the company's plans and vision.

  • Organizing workflow and ensuring employees understand and are trained on their duties or delegated tasks.

  • Monitoring employee productivity and providing constructive feedback and coaching.

  • Ensuring alignment across various procedures.

Behavioral Competencies

This position requires the incumbent to exhibit the following behavioral skills

1. Values Driven | Demonstrates an understanding of the values (Compassion, Equity, and Excellence) and embodies the values in their work and interactions with residents, vendors, co-workers, supervisors, board members, community members, and other stakeholders.

2. Leadership | Provides direction to people and/or projects by clearly and effectively setting course of action for the assigned department staff and tasks; manages the planning, execution, and achievement of assigned department goals.

3. Customer Service | Responds with Compassion in a professional manner to the expectations and needs of internal and external customers; is friendly and helpful to all customers, fostering positive relationships while providing Excellent service.

4. Effective Use of Information | Communicates important information to those who need to know clearly, securely, effectively, orally and/or in writing; proactively exchanges accurate and timely information.

5. Commitment and Continuous Improvement | Sets the standard for Excellence by proactively pursuing innovation through systematic experimentation and learning. Corrects mistakes by assessing appropriate processes, proposing adjustments, and prioritizing long-term solutions.

6. Teamwork | Balances team and individual responsibilities; exhibits Compassion, objectivity and openness to others' views; gives and welcomes feedback; contributes to building a positive team spirit; supports everyone's efforts of Excellence; attends, supports, and participates in the organization's team building events.

7. Responsiveness and Accountability | Demonstrates a high level of Excellence and holds oneself personally responsible for one's own work; complies with procedures and directives and understands the importance of maintaining and managing confidential information; recognizes and anticipates issues and provides a responsive resolution in a timely manner.

Typical Qualifications

Education

• High School or GED

Experience

• Six (6) years of progressively responsible experience in various trades, such as maintenance, carpentry, plumbing, refrigeration, appliances, or electrical maintenance/repair.

• Must have the ability to learn and use cloud applications such as the Google GSuite applications, including but not limited to Google Chrome Browser, Gmail, Drive, Calendar, Docs, Sheets, and Slides. Understand document sharing and collaboration in the cloud. Experience and proficiency with Microsoft Office 365, cloud-accessible applications including but not limited to One Drive, Outlook, Word, Excel, and PowerPoint, or MAC or PC desktop equivalent, is acceptable.

• Successful completion of a criminal history background check, education, and work history verification, and drug screening test.

Preferred Education and Experience

• Ability to learn cloud technologies such as LucidChart for diagram, workflow and chart drawing. Experience with Vizio or equivalent is acceptable. Basic understanding of Virtual Private Network (VPN) access to connect to internal business systems.

License + Certificates

• Must complete training and receive a Permit through the City of San Antonio for Electrical Maintenance within the first

Opportunity Home San Antonio