ID Verification Agent - Data Entry Specialist

Company Overview At ecoATM the proof of our success is in our staggering growth, extraordinary impact on protecting the planet, and providing a work culture unlike any other. We are a technology company and a pioneer of device re‑commerce. Through our 7,000 automated kiosks and online marketplace Gazelle.com, we enable people around the world to join the mobile device re‑use revolution, removing billions of used smartphones from the e‑waste cycle and putting them in the hands of those who don’t have affordable access to the latest mobile technology. We know our employees are our greatest strength and the key to our continued growth and success. When you join our team, you will enjoy more than just a job; you will be empowered to develop and utilize your unique talents and skills to build a rewarding career while making a lasting, positive impact on the planet. Position Overview The ID Verification Agent will be a member of the Operations team. This role will be primarily responsible for ensuring every consumer who conducts business with ecoATM meets the required criteria for approving a transaction. The position requires the ability to remain focused while quickly verifying new transactions, with strong attention to detail and speed. During the 2‑week training period, employees must be available to train Monday–Friday during a day shift. After training, employees will work with their supervisors to determine the official shift hours. Key Responsibilities Approve or deny transactions with customers based on ecoATM’s requirements for conducting business Ensure timely and accurate verifications Perform data entry and data verification tasks Maintain a schedule that includes day, night, weekend and holiday shifts, as the department requires 16 hours a day, 7 days a week support Education & Experience High school diploma or GED; or 6+ months of data entry/verification experience required Experience in a call center or customer service environment is preferred Knowledge, Skills & Abilities Basic computer application skills Fluent in English Dependable, honest, and trustworthy Ability to work well within a team environment Willingness to work a flexible schedule, including evenings and weekends Compensation & Benefits Pay: $16.65/hr with $1.00 shift differential for any hours worked after 6 pm. Shifts (EST): 2:00 PM–10 PM, 3:00 PM–11:30 PM, 4:30 PM–1:00 AM. Shifts (PST): 11:00 AM–7:30 PM, 1:30 PM–10:00 PM, 12:00 PM–8:30 PM. Base pay offered may vary depending on job‑related knowledge, skills, and experience. This information is provided per CA SB 1162 (CA Pay Transparency Law). The position may also be eligible for short‑term and long‑term incentives based on individual and company performance. Location Louisville, KY, US; San Diego, CA, US Other Duties This job description is not intended to be all-inclusive. The employee may perform other related duties as assigned to meet the ongoing needs of the organization. EEO Statement Here at ecoATM/Gazelle we value diversity & belonging and are proud to be an Equal Employment Opportunity employer. All applicants are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation, or any other legally protected characteristic, and are fairly and equitably compensated based on current market data. If you need assistance, or an accommodation, please let your recruiter know. #J-18808-Ljbffr ecoATM