Regional Technical Placement Specialist

Overview

MarketSource is a sales acceleration company focused on delivering better outcomes for many of the world's most iconic brands. We design, operationalize, and execute managed sales and customer experience solutions for companies in B2B and B2C environments.


Our solutions are purpose-built and tech-enabled to deliver measurable improvements in business outcomes. We live by a set of people-focused values that guide our relationships with each other and with our clients. By putting people first, working together to make others successful, and establishing a rich and empowered work culture, we create opportunities for our people and the businesses we serve to be successful.

Responsibilities

Summary
The Area Partnership Consultant is responsible for partnering with our client to implement and maintain an effective technician recruiting program at our target dealers.


Essential Job Functions:

• Build strong relationships and collaborate with regional teams and targeted dealerships to drive results
• Subject matter expert on the client Technical Career Entry Programs (ASSET, FACT & MLR, etc.)
• Partner with regional teams and target dealerships to assess their technician needs by utilizing service expectancy data and additional tools provided by SEO, illustrating their specific needs along with the correlating return on investment
• Create, implement, monitor, and complete individual technician career plans (existing and new)
• Educate dealerships on best practices for developing a continuous technician pipeline, reducing turnover, resulting in increased customer retention, shop productivity, and service expectancy
• Gain Dealer Executive Management commitment to the program and process
• Central point of contact for client regions, dealers and schools for Tech placement, training, and development
• Coordinate and participate in student recruiting events and career fairs along with other grassroot events
• Represent the client in school contracts, agreements, vehicle donations, marketing materials, etc.
• Attend regional meetings and provide timely business plan updates
• Develop and maintain relationships with current Tech/Vocational schools; if needed; gain commitment from additional targeted Tech/Vocational schools to ensure maximum coverage for client throughout the U.S.
• Develop and maintain relationships with local middle/high schools and third-party organizations such as TechForce to nurture current and future Technician candidates
• Partner with the MarketSource internal teams to create and deliver effective technician candidate sourcing at the Dealership level
• Communicate and train on "best practices" to recruit technicians with dealership hiring managers; website, external resources, career days, etc.
• Partner with Technician's assigned dealership to review the Technician's long-term plan and how the Dealership will utilize Tech during training; set expectations
• Partner with dealerships to identify a "dealership mentor" for each Technician trainee
• Mentor and monitor current Technicians in the program along with their progress, related to training and certifications
• Record all pertinent information in CRM
• Provide timely reports to client's regional teams and dealership management regarding trainee progress, celebrate successes, address and resolve issues or concerns
• Meet and exceed program KPIs

Qualifications

Required Knowledge, Skills, and Abilities:

• Demonstrated ability to engage & develop relationships with Executives and Administrators to deliver results
• Proven ability to communicate and implement change at various levels
• Understanding of Automotive Dealership Fixed Operations or Auto Aftermarket Repair Industry
• Ability to create and deliver effective, impactful presentations to small and large groups
• Demonstrated leadership, motivational and influencing skills
• Ability to identify and react swiftly to issues that may arise
• Excellent written, oral and presentation skills
• Proficient with Microsoft Office; Word, PowerPoint, and Excel

Job Requirements:

• Bachelor's Degree or equivalent work experience in lieu of degree
• 2+ years' experience in an educational environment with a focus on recruiting and mentoring students or supervisory experience in automotive maintenance or repair
• 75% travel; 2-3 weeks per month

Additional Information

MarketSource is an Equal Opportunity Employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call View phone number on click.appcast.io or email View email address on click.appcast.io.


Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. This role may be eligible for the following:

• Medical, dental & vision
• 401(k)/Roth
• Insurance (Basic/Supplemental Life & AD&D)
• Short and long-term disability
• Health & Dependent Care Spending Accounts (HSA & DCFSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

San Fran Candidates only: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Los Angeles Candidates only: We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

Unincorporated Los Angeles County Candidates Only: Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Where applicable, in accordance with the Los Angeles County Fair Chance Ordinance for Employers, Candidates must satisfy all pre-employment screening criteria and may be disqualified due to criminal history because the requirements of this position, as outlined above, may include: access to valuable company assets; exercise of good judgment and performance of duties safely under work conditions that may be stressful including under supervision of client; access to sensitive personal or financial information; and/or access to objects that may be used to inflict injury or harm to others.

Posted Salary Range

USD $70,000.00 - USD $90,000.00 /Yr.