Operations Manager

Overview

We are seeking a highly motivated and experienced Manager, Distribution Center Operations to lead a high-volume, highly automated omnichannel distribution operation. This role is responsible for driving operational excellence across safety, quality, service, productivity, inventory accuracy, and employee engagement while developing a high-performing team of leaders and associates.

The ideal candidate is a hands-on leader with a passion for developing talent, leveraging technology, and continuously improving processes in a fast-paced distribution environment. This individual will partner closely with Operations, Inventory Control, Transportation, Human Resources, Safety, and Maintenance teams to ensure the facility consistently achieves business objectives while fostering a culture of accountability, collaboration, and continuous improvement.

What You'll Do

Operational Leadership

• Lead end-to-end distribution center operations to ensure achievement of safety, service, quality, productivity, and cost objectives.
• Drive operational execution through effective labor planning, resource allocation, and performance management.
• Monitor and analyze key performance indicators (KPIs), identify trends and root causes, and implement corrective actions to improve performance.
• Ensure compliance with all company policies, safety standards, and regulatory requirements.
• Manage operations within a union-free environment while maintaining positive associate and leadership relationships.
• Support inventory accuracy initiatives and partner with cross-functional teams to resolve operational challenges.

Automation & Continuous Improvement

• Partner closely with Automation, Engineering, Maintenance, and IT teams to maximize automated system performance and facility throughput.
• Leverage WMS and operational reporting tools to identify process improvement opportunities and support data-driven decision making.
• Champion Lean, Six Sigma, and continuous improvement initiatives that improve productivity, quality, and associate experience.
• Lead change management efforts associated with process, technology, and operational enhancements.

Leadership & Talent Development

• Lead, coach, and develop supervisors and front-line leaders to build a strong leadership pipeline.
• Establish clear performance expectations and provide regular coaching, feedback, and development opportunities.
• Foster an inclusive culture that values collaboration, accountability, employee engagement, and continuous learning.
• Conduct performance reviews, succession planning, and talent development activities to support business growth.
• Promote open communication and empower team members to identify opportunities and solve problems.

Financial & Business Performance

• Manage labor expenses and operational costs while maintaining service and productivity targets.
• Support annual operating plans and departmental budgets.
• Identify opportunities to improve efficiency, reduce waste, and optimize operational performance.
• Collaborate with Supply Chain, Transportation, Planning, and Finance partners to ensure execution of business priorities.

What You'll Bring to the Table

• Bachelor's degree in Supply Chain, Logistics, Business, Industrial Engineering, or a related field, or equivalent combination of education and experience.
• 5+ years of progressive leadership experience within high-volume distribution, fulfillment, manufacturing, or logistics environments.
• Experience leading large teams through multiple levels of leadership.
• Experience operating within highly automated or mechanized distribution environments preferred.
• Omnichannel distribution experience supporting Retail, Wholesale, and E-Commerce fulfillment preferred.
• Strong understanding of warehouse operations, labor management, inventory control, and performance metrics.
• Experience with Warehouse Management Systems (WMS); Manhattan Associates experience preferred.
• Proven track record of driving operational excellence, continuous improvement, and employee engagement.
• Strong analytical and problem-solving skills with the ability to make data-driven decisions.
• Experience managing multiple priorities in a fast-paced environment.
• Excellent communication, relationship-building, and leadership skills.
• Advanced proficiency with Microsoft Excel, PowerPoint, Outlook, and other business applications.

Preferred Candidate Profile

• Experience leading operations in facilities utilizing automation technologies such as AutoStore, AS/RS, goods-to-person systems, conveyor sortation, or robotic fulfillment solutions.
• Lean, Six Sigma, or continuous improvement certification is a plus.
• Demonstrated success improving safety, productivity, quality, and service metrics within a large-scale distribution operation.

The Company is an Equal Opportunity Employer committed to a diverse and inclusive work environment.


All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability, or any other classification protected by law.


This organization participates in E-Verify.

Job Category: Corporate