Fraud Risk Management Program Consultant

Fraud Risk Management Program Consultant

Join a high-impact team responsible for advancing the enterprise Fraud Risk Management program at BOK Financial. This position leads the development of training, content, and awareness initiatives that shape how fraud risk is understood across the organization and beyondsupporting both internal teams and customer-facing channels. You'll play a key role in building a more unified and scalable approach to fraud education and engagement, partnering with business leaders to create consistent messaging, deliver meaningful training, and elevate how the organization communicates about fraud. From developing content and campaigns to supporting executive-level updates and outreach, this position sits at the intersection of fraud, marketing, and learning & development. If you're looking to build something from the ground up, bring structure to a growing area, and have a visible impact across the enterprise, this is a unique opportunity to shape how fraud awareness is delivered and understood.

As a Fraud Risk Management Program Consultant, you will lead the strategy and execution of enterprise fraud training, content, and awareness initiatives. You'll partner closely across the organization to ensure messaging is clear, consistent, and alignedenhancing how both employees and customers understand and respond to fraud risk. This position blends program strategy, content creation, and stakeholder engagement. You'll develop and deliver training materials, build awareness campaigns across internal and external channels, and create executive-ready communications that drive engagement and action. You'll also play a key role in bringing the fraud program to lifetranslating complex risk concepts into clear, engaging training and content that drive awareness and action.

You'll join a collaborative and high-performing team with a strong reputation across the organization and leadership that encourages autonomy, creativity, and ownership. The group is known for strong partnership, open dialogue, and continuous improvementchallenging each other while maintaining a supportive, team-oriented environment. This is a high-visibility position with broad reach, where success comes from building relationships, influencing across functions, and delivering value to a wide range of stakeholders. It's a strong fit for someone who enjoys working independently while staying closely connected to both leadership and the business.

How You'll Spend Your Time:

• Design: Build and evolve enterprise fraud training and communication strategies, including onboarding and ongoing education frameworks
• Create: Develop engaging content, including presentations, videos, articles, and learning modules to support fraud awareness
• Partner: Collaborate with lines of business and leadership to align messaging, identify needs, and deliver tailored training solutions
• Communicate: Deliver clear, executive-ready updates, reports, and materials that drive awareness and action
• Own: The fraud training program end-to-endcontent, delivery, and ongoing enhancementsensuring materials stay current as fraud risks and trends evolve
• Improve: Identify gaps, gather feedback, and continuously enhance training and communication strategies
• Translate: Fraud risk, regulatory requirements (e.g., Reg E), and emerging fraud trends into clear, practical messaging that employees and clients can easily understand and act on

Education & Experience Requirements:

This level of knowledge is normally acquired through completion of a Bachelor's Degree in Risk Management, Business Administration, Finance, Communications, Organizational Development, or a related field, and 8+ years of progressive experience in fraud risk management, risk governance, compliance, program development within a financial services environment - with certifications such as CFE, CAMS or CRCM considered a plus - or an equivalent combination of education and experience. Expert in designing enterprise training strategies supported by modern learning technologies and automation capabilities using PowerPoint, Articulate, and Vyond. Experience automating business processes, approvals, and notifications using Power Automate and Power Apps. Leverages AI, automation, and data-driven tools to enhance decision-making, improve operational efficiency, and drive continuous improvement, while ensuring responsible use and alignment with risk management frameworks and regulatory expectations. Recognized as a thought leader in delivering impactful training and influencing enterprise-wide understanding of fraud risk. Advanced knowledge of fraud prevention, detection, and investigation methodologies, as well as a strong understanding of related regulatory obligations (e.g., Reg E, AML, UDAAP, etc.). Exceptional communication skills, including oral, written, and presentation, with the ability to convey complex concepts clearly and persuasively to diverse audiences. Ability to research, analyze, and synthesize data into professional presentations, spreadsheets, dashboards, and reports. Excellent relationship management and trust-building skills with both internal stakeholders and external clients. Superior critical thinking, problem solving, and risk management abilities. Awareness of business priorities, organizational strategies, emerging technologies, industry trends, and how these influence fraud risk management. Experience supporting program development, enhancement, and continuous improvement initiatives within a risk or compliance environment. High attention to detail, accuracy, and quality in all forms of work product. Ability to work independently and collaboratively, influencing across functions and at all levels of the organization.