Shift Lead

Job Overview

Join the FiiZ Team as a Shift Lead!

Love people, fun drinks, fast-paced energy, and leading by example? FiiZ Drinks may be the perfect place for you.
At FiiZ Drinks, we believe work should be fun, upbeat, and full of good energy. We are known for our custom sodas, tasty snacks, and creating a guest experience that feels friendly, memorable, and full of smiles.
We are looking for happy, hardworking leaders who love to connect with guests, support their team, and bring positive energy to every shift. As a FiiZ Shift Lead, you are more than someone who makes drinks — you help set the tone for the entire team and make sure every guest receives the fun, welcoming experience FiiZ is known for.

Job Summary

FiiZ Drinks is hiring enthusiastic and reliable Shift Leads to help lead our store team. In this role, you will prepare high-quality drinks and snacks, provide excellent guest service, support team members during each shift, and help keep the store clean, organized, and running smoothly.
When acting as Shift Lead, you will be responsible for setting the example for the team, assigning tasks, ensuring company policies and procedures are followed, maintaining health code and sanitation standards, approving discounts, reviewing employee time cards, and helping manage inventory needs.
The ideal candidate is friendly, dependable, energetic, and comfortable leading others in a fast-paced environment. You should be someone who works hard, stays positive during busy moments, communicates clearly, and takes ownership of creating an exceptional guest experience.

Key Responsibilities

• Greet every guest with a friendly, positive attitude.
• Provide excellent customer service and create a fun, welcoming experience.
• Prepare drinks, treats, and snacks accurately, quickly, and consistently according to company standards.
• Set a strong example for the team through attitude, work ethic, professionalism, and guest service.
• Lead shifts by helping assign tasks and ensuring team members understand their responsibilities.
• Support team members during busy periods and help keep shifts running smoothly.
• Ensure all company policies, procedures, and store standards are followed.
• Maintain health code, food safety, sanitation, and cleanliness requirements throughout the shift.
• Operate the point-of-sale system and handle transactions responsibly.
• Approve discounts and ensure they are handled according to company guidelines.
• Review and approve employee time cards as assigned.
• Maintain cleanliness and organization throughout the store, including workstations, equipment, and guest areas.
• Restock supplies and assist with inventory as needed.
• Take inventory, identify product needs, and communicate items that may need to be ordered.
• Assist with opening and closing duties as assigned.
• Encourage guest engagement by promoting specials, new drinks, and in-store experiences.
• Support social media efforts by creating or participating in fun, on-brand content when appropriate.
• Represent the FiiZ brand with energy, kindness, and professionalism.

What We’re Looking For

• A happy, friendly, and outgoing personality.
• A guest-first attitude and a desire to create great experiences.
• Strong work ethic and willingness to lead by example.
• Reliability and punctuality.
• Ability to work in a fast-paced environment while staying organized.
• A positive attitude, especially during busy shifts.
• Strong communication and the ability to give clear direction to team members.
• A team-first mindset and willingness to support others.
• Attention to detail when preparing products and maintaining store standards.
• Ability to take ownership of shift responsibilities.
• Comfort being on camera or contributing ideas for social media content is a plus, but not required.

Preferred Qualifications

• Previous experience in customer service, retail, food service, or leadership is a plus.
• Previous experience as a shift lead, supervisor, trainer, or team captain is a plus, but not required.
• Familiarity with social media platforms such as Instagram or TikTok is a plus.
• A love for people, fun drinks, and creating positive guest experiences.

Benefits & Perks

• Flexible scheduling.
• Competitive pay plus tips.
• Fun and energetic work environment.
• Supportive team culture.
• Opportunities for growth and advancement.
• Leadership experience and development.
• A chance to make people smile every day.

What Success Looks Like

• Guests leave with a great experience and a smile.
• Drinks and snacks are made quickly, accurately, and consistently.
• The store feels clean, organized, safe, and welcoming.
• Team members know their assignments and feel supported during the shift.
• Company policies, procedures, and health code standards are followed.
• Inventory needs are noticed and communicated clearly.
• Discounts and time cards are reviewed responsibly and accurately.
• Every shift has positive energy, strong teamwork, and great guest interaction.
• The FiiZ brand is represented in a fun, friendly, and professional way both in-store and online.

If you love working with people, enjoy a fun atmosphere, and are ready to help lead a team, we would love to have you join FiiZ as a Shift Lead!