Service-Warranty Technician (Second Shift)

Service–Warranty Technician (Second Shift)

Delivering Excellence in Every Home

Lexington, South Carolina

We’re expanding our team and looking for an experienced, customer‑focused Second Shift Service–Warranty Technician to support our evening and weekend warranty operations. This role is designed for technicians who want stable hours, minimal overnight workload, and zero on‑call chaos, while still delivering exceptional service to homeowners.

This role is responsible for delivering a top‑tier homeowner experience while installing, maintaining, repairing, and troubleshooting plumbing systems and fixtures in residential settings. You’ll ensure all work meets code, safety standards, and company expectations while providing clear communication, accurate documentation, and dependable service. If you take pride in craftsmanship, professionalism, and helping homeowners feel confident in their plumbing systems, this is the role for you

Schedule & Compensation

• Tuesday through Saturday
• 1:00 PM – 10:00 PM
• Guaranteed minimum of 40 hours per week
• Top pay for top experience (structured to avoid overtime and eliminate on‑call frustrations)
• Most nights involve light call volume
• Saturday: paid full day; dispatched only for emergency warranty calls
• No traditional on‑call rotation

Does This Sound Like You?

• You take pride in delivering a customer experience that stands out
• You communicate clearly and confidently with homeowners
• You’re detail‑oriented, organized, and committed to doing the job right
• You enjoy solving problems and working independently
• You thrive in a fast‑paced environment where every day brings something new
• thrive in dynamic environments where no two days are the same

The Experience We’d Love To See:

• High School Diploma preferred
• Two years of construction, plumbing, management, or inspection experience
• Strong attention to detail and problem‑solving skills
• Ability to work independently without supervision
• Excellent communication and customer‑service skills
• Comfortable using smartphones, tablets, email, and service software
• Strong organizational and planning abilities
• Confidence in coaching or guiding others when needed
• Ability to maintain professionalism and boundaries in a team environment
• Proven success driving operational efficiency and client satisfaction

What You’ll Get To Do:

• Provide exceptional customer service, answer homeowner questions, and explain repairs and maintenance
• Assist with estimating for service jobs, including identifying repair needs and communicating scope
• Deliver Fanatical Customer Service on every interaction
• Install, maintain, and repair plumbing systems and fixtures including pipes, valves, faucets, toilets, bathtubs, dishwashers, and water heaters
• Diagnose and troubleshoot leaks, clogs, pressure issues, and system malfunctions
• Perform routine inspections and preventive maintenance to ensure safe, efficient operation
• Respond to emergency calls such as burst pipes, major leaks, and severe blockages
• Document all work performed and maintain accurate service logs
• Ensure all work complies with plumbing codes, safety standards, and inspection requirements
• Keep tools, equipment, and service vehicles organized and properly stocked

Why You Want This Job:

• Plumbing is an essential service, meaning there’s always demand for skilled professionals
• If you enjoy fixing things and troubleshooting issues, this job keeps you engaged with real-world challenges
• Each day brings new tasks, from repairs to installations, keeping the job interesting
• With experience, skilled plumbers can earn a solid income with opportunities for career advancement
• You’ll have the satisfaction of helping people by solving problems and improving their plumbing systems
• Many service plumbers work autonomously, handling jobs on their own or managing small teams
• You can immediately see the impact of your work, whether it’s fixing a leak or installing a new system

This Position Offers:

• A fast-growing industry with a rapidly expanding company
• Family friendly atmosphere
• Monday-Friday work week with weekly pay
• Health, prescription drug, vision, and dental insurance available
• Short- and long-term disability as well as life insurance available
• Matching 401(k) with profit bonus opportunities and potential yearly holiday bonus
• Great Work-Life balance and Employee Assistance Program offered

Service Plumbers are skilled professionals who specialize in diagnosing, repairing, and maintaining plumbing systems in residences. They play a crucial role in ensuring water flows properly, pipes remain functional, and fixtures operate efficiently. These experts handle everything from leak detection and pipe repairs to installing new plumbing systems and responding to emergency calls. Their combination of technical expertise, problem-solving skills, and customer service makes them essential in keeping residential and commercial properties running smoothly.

Ready to take the plunge? Apply today and become a valued member of our passionate plumbing team!

REQUIREMENTS

Minimum Qualifications (Knowledge, Skills, and Abilities)

● High School Diploma Preferred 

● Meticulous attention to detail 

● Two years’ applicable construction, plumbing, management, or inspector experience 

● Computer and tablet literate. Able to use smart phone, email, software applications 

● Must be a self-starter, self-motivated, ability to work without supervision 

● Have excellent communication skills 

● Organization, planning, and problem-solving skills 

● Ability to prioritize tasks and execute based on priority without being micromanaged 

● Comfortable and confident in coaching others on their work performance 

● Ability to maintain professional distance with co-workers to be an effective leader