Customer Service Coordinator

Job Description

Job Description

Why You’ll Love This Role

• Hybrid schedule after training (work from home Mondays & Fridays)
• Modern, professional office environment
• Variety in your day—no two requests are the same
• Opportunity to build relationships and grow your operations career

• Training (2–4 weeks): Monday–Friday, 8:00 AM – 4:30 PM
• Regular shifts:
  • 9:30 AM – 6:00 PM
  • 10:00 AM – 6:30 PM

What You’ll Do

As a Customer Service Coordinator , you’ll play a key role in keeping service requests on track by coordinating with internal teams and external partners.

In this role, you will:

• Coordinate service requests and connect with external partners to ensure timely completion
• Monitor and manage open tasks, following up to keep work moving forward
• Handle a mix of communication, including email and moderate phone interaction (10–25 calls/day)
• Investigate and resolve issues by finding solutions when standard processes don’t apply
• Maintain accurate records and update systems with relevant activity
• Support team workflows and step in when additional coordination is needed
• Build strong relationships with partners and internal stakeholders
• Assist with setting up new vendors or one-time service arrangements
• Review details and agreements to ensure accurate handling of requests
• Help prioritize urgent or time-sensitive work and ensure it’s completed efficiently

What You Bring

• 2+ years of recent experience in operations, administrative, customer service, or coordination roles within a corporate setting
• Strong organizational and problem-solving skills
• Excellent communication and follow-up abilities
• Comfort working in a fast-paced, team-oriented environment
• Proficiency with Microsoft Office (Excel, Word)
• Ability to adapt quickly and take ownership of your work

Preferred:

• Experience with CRM systems such as Salesforce

Job Type & Location

This is a Permanent position based out of Aurora, IL.

The pay range for this position is $23.00 - $24.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a hybrid position in Aurora,IL.

This position is anticipated to close on Jun 29, 2026.

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® Platinum Award winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email View email address on ziprecruiter.com for other accommodation options.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.