Head of Stadler Rail Service (SRS) - North America

Stadler offers a wide range of international career opportunities. Here you get the chance to expand your potential, take on meaningful responsibilities, and deliver outstanding performance within dedicated teams. We are looking for motivated individuals who want to shape the mobility of tomorrow with us. Are you ready to achieve great things with us? HOW YOU CAN MAKE AN IMPACT Head of Stadler Rail Service (SRS) – North America is responsible for overseeing the strategic and operational management of all vehicle service centers across the region. This leader ensures high-quality service delivery, operational efficiency, customer satisfaction, and compliance with safety and regulatory standards. The role involves managing a large team, driving continuous improvement and aligning service operations with the company's broader business goals. Key Activities Develop and implement a regional strategy for railcar service operations aligned with corporate goals. Identify opportunities for expansion, modernization, and efficiency improvements across service centers. Collaborate with executive leadership on long-term planning and capital investment. Manage day-to-day operations of multiple railcar service centers, including mobile repair units. Ensure adherence to AAR, FRA, and other regulatory standards. Oversee scheduling, inspections, repairs, retrofits, and overhauls of railcars. Lead and develop a high‑performing team of service managers, engineers, and technicians. Promote a culture of safety, accountability, and continuous improvement. Implement training programs to ensure workforce readiness and compliance. Serve as the primary point of contact for key clients, ensuring service quality and responsiveness. Manage service contracts, SLAs, and customer satisfaction metrics. Coordinate with rail operators, leasing companies, and OEMs. Develop and manage the regional budget, including labor, materials, and capital expenditures. Monitor financial performance and implement cost‑control measures. Optimize inventory and supply chain for parts and materials. Drive adoption of digital tools for maintenance tracking, diagnostics, and reporting. Evaluate and implement new technologies for predictive maintenance and automation. Ensure data integrity and reporting accuracy across all service locations. QUALIFICATIONS Bachelor's degree in Mechanical Engineering, Transportation Management, Business, or related field (MBA or PE license preferred). 10+ years of experience in railcar maintenance or heavy equipment service, with 5+ years in a senior leadership role. Extensive knowledge FRA regulations and railcar repair standards. Strong leadership, communication, and organizational skills. Ability to develop and implement long‑term plans aligned with business goals. Understands market trends, regulatory changes, and industry dynamics in rail transportation. Expertise in managing large-scale, multi‑site service operations. Strong focus on process optimization, quality control, and efficiency. Familiarity with lean principles and continuous improvement methodologies. Fluent in English; German is a plus. YOUR CONTACT PERSON Jennifer Hood Talent Acquisition Specialist View phone number on click.appcast.io #J-18808-Ljbffr