Dispatcher

DSV - Global Transport and Logistics At DSV, our purpose is to keep customers' supply chains flowing and enable the business of our customers by ensuring reliable and efficient transport and logistics services through storage and transport of goods by air, sea and road. Our vision is to create long-term, sustainable growth and value for our customers, employees, shareholders and society. DSV - Global Transport and Logistics At DSV, our purpose is to keep customers' supply chains flowing and enable the business of our customers by ensuring reliable and efficient transport and logistics services through storage and transport of goods by air, sea and road. Our vision is to create long-term, sustainable growth and value for our customers, employees, shareholders and society. Close to 150,000 employees in over 90 countries work diligently to deliver great customer experiences and high-quality services. As a global leader, our commitment to sustainable business practices is a central element of our overall business strategy. Visit dsv.com and follow us on LinkedIn and Facebook. Location: USA - Northlake, East Catherine Court Division: Road, Transport US Job Posting Title: Logistics Coordinator, Dispatch, Road Transport US Time Type: Full Time. 6am-3:30pm working rotating Sat and Sun Summary The Logistics Coordinator, Dispatcher is responsible for coordinating and managing requests from customers, with the goal of meeting and exceeding customer expectations, while accurately tracking various shipment pick-ups to their final deliveries. The ability to work in a fast-paced, challenging environment is critical. Execution of job duties will require a team-oriented individual that is customer service focused, and able to obtain a strong knowledge of systems and vendor capabilities. This individual will be an integral part of the coordination of transportation and operations for DSV Road Transport contractors, company drivers and customers. Duties & Responsibilties Dispatch drivers for U.S. Domestic shipment pick-ups and deliveries. Ensures compliance with DOT regulations and established internal policies and guidelines. Prioritize time sensitive cargo. Works closely with team members to meet or exceed all customer service requirements. Develops and maintains positive customer, contractor & company driver relationships. Works directly with customers on the receipt and processing of transportation requests. Utilizes various transportation software systems to facilitate material movement, planning and scheduling. Handles dispatch with contractors, company drivers and partner carriers. Tracks and traces shipments from pick-up through delivery to ensure accurate and up-to-date shipment information is being provided to customers. Ensures problem resolution; including identifying issues, applying critical thinking to determine the best course of action, and implementing solutions. Responsible for accurate data capture and system entry. Communicates effectively with customers, contractors, company drivers, partner carriers and team members. Promotes the DSV Road #J-18808-Ljbffr