IT Help Desk Analyst

Job Description

Job Description

McLaughlin Research Corporation has an immediate opening for a Help Desk Analyst at the Naval Undersea Warfare Center in Newport RI.  This position will provide support with regards to Information Technology (IT) and Information Assurance (IA)/Cybersecurity requirements and security of information systems.

Principle Duties and Responsibilities

• Excellent customer service, interpersonal, communication skills
• Excellent customer technical and product support
• Proficient in information technology and operations management
• Gather feedback for and implement continuous improvement
• Define test strategies including functional, non-functional, regression, automation, security, and performance testing
• Support special projects related to client support and operations related activities.
• Work with development teams to improve overall processes
• Work with external vendors as required
• Attend all meetings as applicable and provide necessary feedback when prompted
• Ability to work independently on problems and projects
• Demonstrate attention to detail in planning, preparing and developing procedures, process documents and other forms of documentation.
• A general knowledge of Microsoft Office Applications
• General knowledge of computer hardware
• Install, configure, and troubleshoot operating systems; assist with the maintenance and administration of applications.
• Teach clients to resolve routine/minor hardware and software problems; guide users in the development and use OS computer assisted and managed technology
• Able and willing to learn new as well as existing technologies
• Be a contributing member of a Technical Team

Additional Requirements

• CompTIA Security+ CE
• 1 -3 years of Management Information Systems and Business Analytics
• Position requires U.S. Citizenship
• Eligible to obtain a security clearance with the US government; active security clearance preferred

McLaughlin Research Corporation offers a competitive benefit plan to employees and their eligible family members that includes health, dental, vision, life, and disability plans, paid holidays, accrued leave, accrued vacation, 401K, profit sharing, as well as, any other state or federally required benefits.

McLaughlin Research Corporation is a full life cycle engineering and technical services company, partnering with our customers to support a wide range of Department of Defense weapon, combat, and sensor system programs. Since our inception in 1947, we’ve remained a family-owned business dedicated to providing exceptional results. Over the years, we have received recognition for providing our customers with cost-effective solutions due to the outstanding support of our innovative staff.

Company Description

McLaughlin Research Corporation is a full life cycle engineering and technical services company, partnering with our customers to support a wide range of Department of Defense weapon, combat, and sensor system programs. Since our inception in 1947, we’ve remained a family-owned business dedicated to providing exceptional results. Over the years, we have received recognition for providing our customers with cost-effective solutions due to the outstanding support of our innovative staff.