MSP Tech GURU - IT Support Specialist

IT Service Guru at Bluetek IT Solutions

Join Bluetek IT Solutions as an IT Service Guru and be at the forefront of delivering exceptional IT support services to our valued clients. This role focuses on providing prompt, reliable, and expert technical assistance to troubleshoot, resolve, and prevent IT issues efficiently.

You will work closely with our team to maintain high levels of customer satisfaction, ensuring seamless IT operations across desktops, laptops, mobile devices, and network infrastructure.

Key Responsibilities:

• Respond to and resolve a wide range of IT support requests including hardware, software, and network issues.
• Provide expert guidance and support related to Windows OS, Office 365, and other business applications.
• Maintain accurate documentation and update ticketing systems in a timely manner.
• Collaborate with team members to escalate complex issues and ensure rapid resolution.
• Participate in ongoing training and contribute to continuous improvement initiatives.

Why work with Bluetek IT Solutions?

• A collaborative and supportive work environment.
• Opportunities for professional growth and development.
• Exposure to cutting-edge technology and diverse client environments.
• Commitment to work-life balance and employee well-being.

Requirements

Requirements:

• Minimum 2 years experience in IT support or related field.
• Proficiency in troubleshooting Windows operating systems, Microsoft Office 365, and common business applications.
• Strong communication skills with a customer-oriented approach.
• Ability to manage multiple tasks efficiently and work independently or within a team.
• Willingness to learn new technologies and adapt to changing environments.
• Relevant IT certifications (e.g., CompTIA A+, Microsoft certifications) are an advantage.

Benefits

Competitive salary

401k with 5% match

Vacation: 2 weeks first year, 3 weeks after year two

Medical, dental, and vision insurance

Paid holidays

Pizza Fridays

⚡ Energy drinks always stocked

Weekly training sessions to stay sharp