Jr. System Administrator

What this Job Entails: The System Administrator is expected to facilitate operational support to and on behalf of the assigned team. The assigned team supports and maintains a variety of large and global scale systems for building management and physical security operations. The skill set required is industry typical 'systems administration', including working knowledge of various networking systems. Work is ticket based, and the team would be expected to procedurally work through tickets (submitted via a template) to resolution. Scope: Applies company policies and procedures to resolve a variety of issues. Works on problems of moderate scope. Receives general instructions on routine work and detailed instructions on new projects. Your Roles and Responsibilities: Monitor ticket queue and IM channels. Monitor and participate in managing systems and infrastructure. Accurately record all metadata related to tickets on internal tools, including, but not limited to, CTI (category, type and item), outage resolution time, IM transcripts, postmortems, etc. Engage in managing and resolving troubleshooting tickets from internal teams and third‑party teams, engaging other teams as necessary. Maintain contact with 3rd parties and help to represent the assigned team in a professional and courteous manner which complies with clients’ vendor code of conduct. Provide out of business hours support for any scheduled time sensitive upgrades. Provide 24/7 on‑call support for critical system’s outages. Other duties as required. Required Qualifications/Skills: Bachelor’s degree (B.S./B.A.) from four‑college or university and 2 to 5 years’ related experience and/or training; or equivalent combination of education and experience. Build productive internal and external working relationships. Exercise judgment within defined procedures and practices to determine appropriate action. Comfortable with building and managing various servers. Experience with networking management, configurations and changes. Experience with systems and networking troubleshooting to identify the root cause and fixes. Knowledgeable about ticket systems and follow processes. Good communication and writing skills. Preferred Qualifications: Automation and scripting experience. Physical Demand & Work Environment: Must have the ability to perform office‑related tasks which may include prolonged sitting or standing. Must have the ability to move from place to place within an office environment. Must be able to use a computer. Must have the ability to communicate effectively. Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers. Salary Range $31.79 - $50.19 USD (Hourly) Benefits Medical provided through UHC (PPO, HSA, Surest options) / Medical provided through Kaiser (HMO option only) for California employees only. Dental provided through UHC. Nationwide Vision provided by UHC. Flexible Spending Account for Health & Dependent Care. Pre‑Tax Account for Commuter Benefit/Parking & Transit (location‑specific). Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera. Corporate Wellness Program provided by Goomi Group. Employee Assistance Program Wellness Days. 401k Plan. Basic and Supplemental Life Insurance. Short Term & Long Term Disability. Critical Illness, Critical Hospital, and Voluntary Accident Insurance. Tuition Reimbursement (available 6 months after start date, capped). Paid Time Off (accrued and prorated, maximum of 120 hours annually). Paid Holidays. Any other statutory leaves, paid time, or other ancillary benefits required under state and federal law. #J-18808-Ljbffr Astreya Partners