Sales Coordinator

Event Sales Coordinator

Chicken N Pickle is a unique, indoor/outdoor family entertainment complex that includes a casual, chef-driven restaurant and sports bar, pickleball courts and professional instruction, space for live entertainment, a variety of yard games and space to lounge outdoors with (or without) your dog. Each venue offers indoor and outdoor space for public and private parties and hosts an impressive schedule of events including concerts, charitable fundraisers, watch parties and more.

It is a warm and welcoming environment that brings together people of all ages. People from all over the community can engage in the joy of being human.

As an Event Sales Coordinator, you'll provide outstanding customer service in a fast-paced environment by working on small social event inquiries as assigned and assisting with a variety of inquiries about the venue, pickleball, events, etc. Event Sales Coordinators will have excellent verbal and written communication skills along with the ability to keep cool under pressure to ensure the Guests have an extraordinary experience. Working on nights, weekends and holidays may be required for this position, as well as assisting in the restaurant on an as-needed basis.

Responsibilities:

• Demonstrate and believe in Chicken N Pickle's core values: Authenticity, Community, Connection, Integrity and Quality
• Demonstrates and supports a culture of diversity, equity and inclusion
• Inbound Sales:
• Manage inbound events inquiries that are assigned to you while building relationships for repeat business
• Contribute to the overall sales team goals by meeting and exceeding personal quotas, monthly, quarterly and annually
• Manage all assigned leads with a sense of urgency, accuracy and professionalism
• Maintain contacts in TripleSeat
• Follow up with inbound requests to see if they have made a decision
• Call upon contacts to see what went well and what could be improved
• Foster client relationships through ongoing communication to ensure repeat business or referrals
• Demonstrate the ability to negotiate and problem solve to close the sale
• Identify opportunities for selling/upselling
• Create, manage and confirm event bookings with attention to detail
• Maintain and ensure the BEOs have all the required information
• Develop a strategy to cultivate client relationships through ongoing communication to ensure repeat business or referrals
• Utilize and create reports and dashboards to ensure personal and department Key Performance Indicators (KPI's) are being met or exceeded
• Property Events:
• Ensure property events meet the culture of their location and discuss any changes to better align with their community
• Maintain and ensure the BEOs for Property Events have all the required information
• Work with the Event Manager to execute property events as needed per the playbook
• Community Events:
• Work closely with the Community Coordinator for their location to plan community events
• Maintain and ensure the BEOs for Community Events have all the required information
• Communication:
• Communicate with the Event Hostess and Event Manager on event details, changes/updates to allow for a successful event execution by Operations and the Culinary Team
• Character Traits:
• Eager to learn new sales skills
• Manage an independent work schedule with integrity and as expected
• Contribute to a collaborative environment with the Sales Team and other departments within the restaurant
• Maintain a calm, even-tempered, customer-focused demeanor
• Understand processes and the ability to find information quickly
• Ability to work for and lean into a start-up mentality

Key Qualifications:

• 2+ years previous experience in hospitality, restaurant or entertainment venue focus on events
• Ability to work in a fast-paced environment
• Excellent self-accountability for high personal standards of conduct and professionalism
• Ability to communicate effectively with guests, return guests, co-workers and management
• Flexible in approach; can readily adapt to business and team needs and changes
• Process oriented, highly organized, fast and accurate and able to work under pressure
• Excellent interpersonal and people skills as well as verbal and written communication skills
• Excellent computer skills and ability to learn new software programs
• Ability to multi-task and problem-solve
• Capable of managing multiple projects/programs simultaneously
• Ability to work evenings, weekends and holidays