Copay Program Manager, Client Services

Overview Hybrid role: Onsite in Morrisville/Raleigh, NC or Louisville, KY/Jeffersonville, IN The Copay Program Manager (PM), as the primary business relationship manager, is responsible for program management, account management, financial management and business analysis. The PM will be responsible for providing excellent customer service, exceptional program management, in-depth program knowledge and operational excellence for their assigned brands. As the primary point of contact between our valued customers and Mercalis, the PM serves a crucial role in driving internal project teams to deliver Mercalis’ full suite of products and services on schedule, on budget, and within scope. The ideal candidate must be a self-starter, high performer and able to embrace change in order to adapt within a fast growing organization. Responsibilities Interface with clients and maintain relationships on a day-to-day basis as the primary business relationship manager and subject matter expert Become an expert on the therapeutic class of assigned brands and gain a robust understanding of competitive products Measure, and monitor program key performance indicators to develop data-driven recommendations Be well-versed on the third party service vendor landscape in order to manage and coordinate client vendor relationships (agencies, SPPs, HUBs, service providers, data/analytics teams) Build and maintain strong collaborative relationships with all internal functional areas. Develop a leadership role with all internal project stakeholders Manage client contracts / statements of work and execute accordingly Make recommendations to program strategies and roadmap offering the best solution for client projects in accordance with the SOW and in collaboration with the Director of Client Services Gather and document business requirements and communicate and ensure understanding for all key stakeholders Manage the program budget, including annual budget projections Provide recommendations for effectively managing program costs Conduct regular meetings and deliver presentations and consultative recommendations via (phone, Webex, onsite) to all stakeholders Provide mentorship and training to Associate Program Managers where needed Based on brands strategy, objectives and competitive landscape, be able to develop and implement innovative solutions for clients to maximize brand value and competitive positioning Learn and assist the client in navigating client-internal requirements and processes specific to their organization On time adherence to training deadlines for all corporate policies and procedures governing access to confidential data Ensure all SOPs are followed with consistency Conduct miscellaneous tasks or projects as assigned Qualifications Bachelor’s degree in business, healthcare administration, public health, or a related field. 5+ years of experience in patient support programs, copay assistance, market access operations, or reimbursement within life sciences or specialty pharmaceutical environments. Demonstrated experience working with pharmacy and medical claims data, including claims processing, adjudication, benefit design interpretation, and downstream reporting or analysis Knowledge of regulatory and compliance requirements impacting copay programs. Ability to interact with internal and external stakeholders as a member of a highly collaborative team Excellent project management, analytical, and communication skills. Benefits Medical, dental, and vision plans, including HSA- and FSA-eligible options, with Valeris contributing toward premium costs Additional health support, including telehealth and Employee Assistance Program (EAP) services Company match on Health Savings Account contributions Free Basic Life and AD&D coverage equal to your annual earnings, with a minimum of $50,000 and a maximum of $300,000 Company-paid Short-Term Disability coverage, with the option to purchase Long-Term Disability 401(k) Retirement Savings Plan with 100% match on the first 5% you contribute, with immediate vesting Paid Time Off (PTO) and Sick Leave to support work-life balance Team members receive nine paid holidays plus two floating holidays Opportunities for advancement in a company that supports personal and professional growth A challenging, stimulating work environment that encourages new ideas Work for a company that values diversity and makes deliberate efforts to create an inclusive workplace A mission-driven, inclusive culture where your work makes a meaningful impact Our Commitment to Equal Opportunity At Valeris, we don’t just accept difference – we celebrate it, support it and we thrive on it for the benefit of our employees, our products and our community. Valeris is proud to be an equal opportunity employer. #J-18808-Ljbffr Mercalis