Junior Systems Administrator

To support a growing team, the full-time Junior Systems Administrator will provide end-user support and handle foundational systems administration tasks, focusing on Microsoft 365 environments while working remotely. Key responsibilities: Serve as the primary point of contact for technical issues, diagnosing and resolving Tier 1 and Tier 2 helpdesk tickets Manage Microsoft 365 setups, including user account creation, mailbox configuration, and access control via Active Directory Provision and ship laptops and peripherals for onboarding, and assist with basic network troubleshooting for remote employees Required qualifications: High School Diploma or equivalent 2+ years of experience in an IT Helpdesk, Technical Support, or Junior SysAdmin role Proficient with Microsoft 365, including user account configuration and troubleshooting applications Strong troubleshooting skills across Windows 10/11 and macOS environments Familiarity with Active Directory / Microsoft Entra ID user administration