Geek Squad Agent (Retail Store)

As a Geek Squad Agent, you'll be the first point of contact for people seeking technology support, knowledge and solutions for computers and other devices at our local Best Buy store. We'll provide the training and resources you need to assess customers' needs, perform basic services and partner with other agents as needed on more complex repairs. If family and friends go to you with their tech questions, this might be the perfect role for you.What you'll doProvide positive, timely service to customers during the check‑in and checkout process.Understand technology issues by asking questions, listening, asking follow‑up questions, taking detailed notes and providing accurate time estimates for next steps.Help customers set up new devices and provide advice on whether to repair or replace old devices.Monitor service queues and provide accurate status updates to customers.Maintain knowledge and skillsets through certified training courses.Clearly communicate and partner with fellow agents.Qualifications3 months of experience working in retail or customer service.Ability to work a flexible schedule, including holidays, nights and weekends.Preferred QualificationsPassion for technology and desire to solve problems.Ability to adapt and learn new skills in a fast‑paced industry.BenefitsWe're committed to helping our people thrive at work and at home. Best Buy offers a range of benefits to support your overall well‑being and provide support as you need it, especially at key moments in your life.Competitive payGreat employee discountFinancial savings and retirement resourcesSupport for your physical and mental well‑beingBest Buy is an equal opportunity employer.Location Number 000448 Plymouth Meeting PA StoreAddress 2010 Chemical RdCity Plymouth MeetingState PennsylvaniaPay Range $15 - $19.22 /hr#J-18808-Ljbffr