Restoration Technician Manager / Crew Leader

Job Description

Job Description

Job description:

Dual Restoration is seeking an experienced Restoration Manager-Crew Leader to oversee and lead our restoration teams in water, fire, and mold projects. If you have a passion for helping people during emergencies and the leadership skills to guide a crew effectively, this is the role for you.

As a Crew Leader/Manager, you will supervise job sites, ensure quality control, coordinate with clients and insurance representatives, and manage technicians while also participating hands-on in restoration work.

About Dual Restoration: Dual Restoration is a leading provider of restoration services specializing in water damage, fire damage, and mold remediation. We are committed to providing exceptional customer service and restoring properties to their pre-damage condition. With our team of experienced professionals and state-of-the-art equipment, we ensure efficient and effective restoration services.

Job Responsibilities:

Leadership & Management

• Lead, supervise, and train restoration technicians on job sites.
• Coordinate daily job assignments, workflow, and project timelines.
• Ensure all restoration procedures follow industry standards and company protocols.
• Conduct quality control checks to ensure superior work performance.
• Communicate professionally with clients, adjusters, management companies, and insurance representatives.
• Maintain crew efficiency, safety compliance, and project organization.

Hands-On Restoration Work

• Respond promptly to emergency service calls for water, fire, and mold damage.
• Assess damage and develop restoration plans tailored to each project.
• Perform water extraction, structural drying, dehumidification, and mitigation.
• Conduct inspections and testing for fire damage or mold growth.
• Execute fire cleanup including debris removal, odor elimination, and content cleaning.
• Perform mold remediation including containment setup, air filtration, removal of contaminated materials, and clearance preparation.
• Utilize restoration tools such as air movers, dehumidifiers, HEPA scrubbers, ozone machines, and moisture meters.

Documentation & Reporting

• Document job progress with photos, notes, and detailed measurements.
• Provide comprehensive reports for clients, adjusters, and internal records.
• Maintain accurate vehicle, equipment, and supply inventories.
• Coordinate daily job assignments, workflow, and project timelines.
• Ensure all restoration procedures follow industry standards and company protocols.
• Conduct quality control checks to ensure superior work performance.
• Communicate professionally with clients, adjusters, management companies, and insurance representatives.
• Maintain crew efficiency, safety compliance, and project organization.

Requirements:

• 2+ years of restoration experience (water, fire, mold) required .
• Prior crew leader or manager/supervisor experience required .
• Knowledge of restoration equipment and industry practices.
• IICRC certifications (WRT, FSRT, AMRT) are highly preferred.
• Strong leadership, communication, and customer service skills.
• Ability to assess damage accurately and solve problems efficiently.
• Must be detail-oriented and capable of managing multiple tasks.
• Valid driver's license and clean driving record.
• Must speak English & Spanish.
• Must be able to commute to New York, NY .

Benefits:

• Competitive salary based on experience.
• Commission pay opportunities.
• Paid time off and holidays.
• Professional development and ongoing training.
• Supportive, team-focused work environment.

If you are an experienced restoration professional ready to take the lead and grow with a company that values your skills, Dual Restoration encourages you to apply. Join us and make a meaningful impact in restoring homes, businesses, and communities.

Job Type: Full-time