Semiconductor Customer Engineer (8+ Years Experience)

Responsibilities and Qualifications The Customer Engineering team is the face of Fabworx, building deep technical relationships with customers, providing responsive technical support, and defining new product opportunities and needs. We are looking for someone who is ready for a new step in their career to take on this ever-changing and critical role, driving customer success and business growth. You will be based at our Austin, TX headquarters with regular travel in support of the business across the U.S. and abroad. Responsibilities span both pre‑sales and post‑sales activities, including identifying customer needs, defining and developing new product solutions, guiding products through Fabworx’s development process or directly leading development efforts, installing equipment, managing product evaluations, and providing ongoing technical support. You will report to the Director – Customer Engineering and work closely with sales leadership. You will support technical sales efforts, strengthen customer relationships across all organizational levels, and expand technical engagement at customer sites by providing subject matter expertise. You will serve as a critical resource for advancing projects within the fab environment. Primary areas of focus include PVD, CVD, Etch, RTP, and Epiprocesses and tools. Work with Fabworx sales, provide technical presentations to prospective customers and help coordinate technical sales efforts. Develop key customer relationships across the management, engineering, and technician levels. Lead and resolve any field Fabworx product performance issues. Support the Fabworx product line at customers in your region, including upgraded hardware for Applied Materials Endura, ProducerSE/GT, and Centura mainframes, etc. This includes installation, troubleshooting, calibration, and general customer support. Work closely with customers to identify Continuous Improvement Process (CIP) product opportunities based on customer needs and existing tool shortcomings. Collect the needed data to define the product technically and its market opportunity. Guide these items through the development process and commercial success. Collect product field performance data that is useful for supporting other sales efforts, product improvement efforts, and general marketing requirements. Occasionally travel to other regions worldwide as needed to support various other Fabworx activities and sister fabs of those in your region. Help create Fabworx technical documentation (e.g., installation manuals, customer data, technical marketing presentations, training materials, etc.). Hands‑on experience with the AMATEndura, Centura, or Producer systems. Ability to independently establish and maintain relationships with customers and co‑workers. Ability to independently establish and maintain customer relationships up and down an organization. Strategic mindset that can connect the company’s long‑term goals with near‑term action. An entrepreneurial spirit who wants to be part of building a great company. Self‑motivated, self‑directed, and comfortable working in a less‑structured work environment that focuses heavily on internal collaboration. Desire to be in a role with long‑term growth opportunities in a low‑turnover company. A conviction that industrial manufacturing should be environmentally conscious and the desire to do your part to help Fabworx’s environmental transition. Benefits 15 Days Paid Time Off, Plus Major Holidays (12 Days per Year) Company Bonus Program 401(k) with Company Matching Flexible Scheduling Options for Family Care Needs Medical, Dental, and Vision Insurance and Benefits Parental and Family Leave Short‑Term and Long‑Term Disability Insurance Life Insurance Health Savings Accounts and Flexible Spending Account Options EEO Statement FabworxSolutions is an equal opportunity employer. #J-18808-Ljbffr Fabworx Solutions