Admissions Representative

Admissions Associate The Admissions Associate supports the college's enrollment goals by assisting with the intake and processing of applications and supporting documentation, such as transcripts, test scores, and residency documentation. This role is primarily responsible for ensuring the accurate and timely handling and entry of applicant materials, as well as providing general administrative support for the Admissions team. High School Diploma or High School Equivalency Diploma. Minimum of one (1) year of experience in any combination of: data entry (e.g., input/update, tracking, auditing, reporting, extracting reports, etc.) or customer service (e.g., assist, support, troubleshoot, follow-up, outreach, referrals, etc.). Valid driver's license. Data Entry and Management (35%): Enter, update, and maintain applicant and prospective student records in the Customer Relationship Management (CRM) and Student Information System (SIS), ensuring accuracy and completeness. Verify, scan, upload, index, and maintain application materials, including transcripts, test scores, and other supporting documents, while managing the shared Admissions email account. Ensure timely processing of admissions data and documents to meet departmental deadlines and maintain accurate applicant and prospect records. Maintain the confidentiality and security of applicant information and ensure compliance with institutional policies and applicable regulations, including the Family Educational Rights and Privacy Act (FERPA). Application and Document Processing (30%): Process admissions applications from receipt through completion, including application coding in accordance with Tennessee Board of Regents (TBR) and Cleveland State policies and procedures. Track application status, communicate with applicants regarding missing or incomplete documentation, and maintain complete applicant files. Evaluate initial residency status, process residency reclassification requests, and update student records, including term changes and application withdrawals. Coordination and Support Duties (30%): Provide customer service to prospective students, applicants, faculty, and staff by phone, email, and in person regarding admissions and enrollment processes. Collaborate with Financial Aid, Academic Affairs, and other campus departments to support accurate information sharing, reporting, and student services. Participate in training, team meetings, and process improvement initiatives while maintaining proficiency in college systems and office procedures. Coordinate with Admissions staff to ensure office coverage, support recruitment activities, and assist with campus events as needed. Non-Essential Functions (5%) Attend all college functions as required. Serve on various college committees as directed by your supervisor. Effective interpersonal skills. Strong oral and written communication skills, including public speaking (when/if applicable). Demonstrated proficiency with various software packages including Microsoft Office Suite. Ability to work in a fast-paced environment while maintaining accuracy, flexibility, and attention to detail. Willingness to work extended and flexible hours during peak periods. Preferred experience: knowledge of Banner and/or Slate CRM software. Work activities routinely involve the use of standard office equipment, including computers, printers, copiers, scanners, telephones, and other related devices. Employees are expected to perform tasks such as data entry, document preparation, email communication, and report generation using these tools. This on-site position is based in the Admissions Office located in the Student Center on the main campus of Cleveland State Community College in Cleveland, Tennessee. The role may involve travel within the college's five-county service area and occasional travel to state meetings, conferences, and professional events. Travel across the service region for meetings and other activities may also be expected. Cleveland State offers a comprehensive benefits package, including but not limited to the following: insurance, educational assistance, employee assistance program, longevity pay, retirement options, paid holidays, sick and annual leave, and a state employee discount program.